Brazil
Pentera
NTT Ltd.
Service Manager - Intermediate
Brazil
São Paulo, São Paulo, Brazil
Automatic translation. Check the original.
About the opportunity
Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
Service Manager - Intermediate
We are looking for an Intermediate Service Manager, who will be responsible for leading multidisciplinary Network Engineering teams and for the delivery of complex, high-impact technology projects for strategic clients across Brazil. The role combines technical leadership, people management, client relationship, and delivery governance, ensuring execution with excellence, operational efficiency, and business results.
The position requires solid experience in Enterprise Networking, management of technical teams and complex projects, as well as the ability to interact effectively with technical stakeholders and high-level executives.
This is a hybrid role based in Barueri/SP and São Paulo/SP.
R-151136
Workplace type: Hybrid Working
Third parties fraudulently posing as NTT DATA recruiters
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.
What will be your responsibilities?
- Contribute to the development and implementation of the Professional Services strategy, supporting revenue, profitability, customer satisfaction, and operational efficiency goals;
- Lead the delivery of complex, high-impact projects in networking, cloud, and cybersecurity services for strategic clients across Brazil;
- Manage multidisciplinary teams composed of network engineers, consultants, architects, and technical specialists, ensuring efficient resource allocation, delivery quality, and team development;
- Provide technical and managerial leadership throughout the entire project lifecycle, from solution transition and planning to implementation, delivery, and handover to operations;
- Ensure that network infrastructures and solutions under your responsibility are adequately designed, configured, implemented, tested, and put into operation according to technical and client requirements;
- Manage complex technical escalations and critical incidents, coordinating internal teams and stakeholders to ensure agile and effective resolution;
- Act as the main technical and managerial interface between Professional Services, Sales, Pre-Sales, Architecture, Managed Services, and other areas;
- Participate in governance meetings with clients and executive areas, proactively managing expectations, risks, service quality, and delivery commitments;
- Ensure effective capacity and resource management across multiple simultaneous projects, balancing client demand, technical skills, project priorities, and team availability;
- Identify opportunities to increase delivery efficiency through standardization, automation, technical best practices, and continuous improvement initiatives;
- Provide technical and business guidance to clients and internal stakeholders, translating complex technical topics into clear and objective business outcomes;
- Support the development of the organization's technical capabilities, including skill development, knowledge sharing, career planning, and professional certifications;
- Contribute to the development of Professional Services offerings, methodologies, and delivery models, aligned with market trends and client needs;
- Be responsible for delivery results, client satisfaction, team engagement, and continuous improvement within the Professional Services portfolio under your management;
- Support the management of project risks, financial performance, scope, timelines, dependencies, and resource needs in complex projects;
- Ensure the proper application of governance, documentation, quality standards, and compliance requirements throughout the Professional Services delivery lifecycle.
What do we expect you to have?
- Completed undergraduate degree in Computer Science, Information Technology, Telecommunications, Engineering, or a related field;
- Completed or in-progress postgraduate degree in Business Administration, Technology Management, or a related field;
- Consolidated experience in managing Professional Services, Network Engineering, or Technical Services, preferably in global technology companies, system integrators, telecommunications providers, or large organizations;
- Solid experience in managing technical and multidisciplinary engineering teams, including senior engineers, consultants, architects, and specialists, in the areas of networking, Security, Data Center, Collaboration, Cloud, etc.;
- Experience in leading complex projects with significant impact for clients and the business, in different locations and environments, on a national scale, managing technical resources, capacity, allocation, and prioritization of activities across multiple simultaneous projects;
- Expertise in relationship management with strategic clients and technical/executive stakeholders, managing expectations, escalations, risks, delivery commitments, and service quality;
- Solid technical knowledge in corporate network architecture, implementation, and troubleshooting in complex environments, as well as coordinating multidisciplinary teams for integrated solution delivery;
- Experience in developing technical teams, strengthening engineering competencies, and promoting professional growth and certification; ability to balance technical expertise with people leadership, leading, developing, and engaging highly qualified engineering teams while maintaining sufficient technical depth to guide decisions, challenge technical approaches, and interact credibly with senior client stakeholders;
- Advanced knowledge of technologies, network architectures, and technical services, including Routing & Switching, LAN/WAN, Data Center Networks, SD-WAN, Network Security, and Network Automation;
- Excellent communication and client relationship skills, with the ability to build trusting relationships with technical and executive stakeholders;
- Ability to work collaboratively with Sales, Pre-Sales, Architecture, Managed Services, Security, Data Center, Collaboration, and other technology areas.
How can you stand out?
- Cisco CCNP Enterprise or CCIE certifications;
- ITILv4 certification;
- Other relevant certifications in Networking, Cloud, Cybersecurity, Project Management, or Service Management;
- Knowledge in financial management, project profitability, forecasting, and Professional Services performance indicators.
What do we offer?
- 🏡🏢 Hybrid role in Barueri/SP and São Paulo/SP
- 📋 CLT employment model
- 💻 Your work equipment
- 🚗 Transportation voucher
- 🍔 Meal/Food voucher
- 🏡 Home office assistance
- 🚑 Health and dental plan for you and your family
- ✨ Group life insurance
- 💰 Annual Profit Sharing (PLR)
- 💊 Pharmacy discount
- 💪 Totalpass (gym membership)
- 👶 Maternity basket and extended paternity leave
- 🎁 Birthday off
- 🤝 Opportunity to participate in social initiatives
About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
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