Mexico
Banco Mercantil del Norte, S.A.
NOV Inc.
End User Computing Administrator
Mexico
Monterrey, Nuevo León, Mexico
QUALIFICATIONS
- Working knowledge of the fundamental operations of relevant hardware, software and other equipment used by end-users.
- Proven PC troubleshooting.
- Knowledge and experience of customer service practices.
- Develop workflows and/or processes to improve PC Tech and end-user endpoint experience.
- Excellent oral and written interpersonal skills.
- Problem analysis and high-Level problem-solving skills.
- Documentation skills.
- Data Security.
- Flexibility in performing multiple job responsibilities when called upon.
- Planning and organizing.
- Close attention to detail.
- Process Improvement skills.
- Virtualized Environments (Citrix, Azure Virtual Desktop).
- Smartphone operating system usage and configuration skills.
- 3-4 years of experience
- Bachelor’s degree or equivalent industry experience required.
- Experience with metrics collection and analysis.
- Experience with process automation
- Basic knowledge of Software and OS Deployment.
- Microsoft System Center Suite (Orchestrator, Configuration Manager, Service Manager) a plus.
- Flexera Suite and packaging experience a plus.
- Intune or other mobile device management experience is helpful.
- Microsoft 365 certified: Modern Desktop Administrator Associate preferred but not required
- Powershell scripting is preferred but not required.
- PowerBI knowledge is preferred but not required.
RESPONSIBILITIES
- Need to understand the concepts of packaging and sequencing of applications using Intune, SCCM, Powershell, or Flexera Admin Studio.
- Work with multiple vendors, (Dell, HP, Microsoft, Panasonic, Lenovo, Apple) to discover new and emerging hardware technologies and figure out if they are suitable for company usage.
- Deploy lots of things to lots of endpoints. This includes Operating Systems, Patches, Software, Firmware, etc.
- Manage the servicing lifecycle of Windows OS.
- Manage configurations and compliance on endpoint devices. (Encryption, patches)
- Maintain data quality and accuracy of configuration items within the Intune and SCCM databases, purge stale records, etc.
- Develop, document and design new production procedures and quality standards.
- Assist with the management of mobile devices and cell phones.
- Set and enforce policies for managing endpoint devices that are or become relevant to business needs, security, etc.
- Take initiative to research and develop alternative endpoint strategies.
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