Canada
GoSecure
Norwell Consumer Healthcare | Norwell Santé Grand Public
Manager, Vendor Governance, Contracts, and Continuous Improvement IT
Canada
Montreal, Quebec, Canada
Automatic translation. Check the original.
About the opportunity
At Pharmascience IT, each role fits into a clear framework: Plan, Build, Run, or Secure. Plan defines the technology landscape required to support business strategy; Build delivers it; Run keeps it operational and adapted to needs; Secure keeps it protected and compliant. Each role is accountable for a distinct and measurable contribution, serving a collective outcome based on collaboration between pillars.
As Manager, Vendor Governance, Contracts, and Continuous Improvement IT, you are responsible for the transversal governance framework for vendors and contracts within RUN. You own the Vendor Management, Contract Management, and transversal Continuous Improvement portfolio processes. You consolidate performance, risks, obligations, expenses, and deadlines to support RUN decisions, while respecting the accountability of SDMs for their services and the functional authority of Secure, Quality, Finance, and Procurement.
Responsibilities
VENDOR AND CONTRACT GOVERNANCE
- Define and maintain the processes, standards, controls, roles, and schedules for Vendor Management and Contract Management for RUN.
- Maintain the consolidated inventory of vendors, contracts, obligations, deadlines, hour banks, penalties, and risks.
- Orchestrate renewals, amendments, and terminations with SDMs, Finance, Procurement, Legal, Quality, and Secure, according to their respective authorities.
- Define the framework for vendor reviews, coordinate their schedule, consolidate SDM contributions, and track decisions and actions.
- Coordinate contractual and commercial escalations; SDMs remain responsible for operational escalations.
- Coordinate vendor evaluations with Secure, Quality, and Procurement without replacing their functional authority.
FINANCIAL MANAGEMENT AND OPTIMIZATION
- Track recurring expenses, commitments, and the use of support hour banks.
- Produce budget forecasts for support contracts and explain variances.
- Identify and document opportunities for consolidation, cost savings, and optimization of support models.
- Prepare executive summaries and recommendations necessary for RUN Director decisions.
CONTINUOUS IMPROVEMENT
- Maintain RUN's transversal continuous improvement portfolio and consolidate opportunities proposed by SDMs and teams.
- Facilitate prioritization, benefit tracking, and accountability for transversal initiatives.
- Analyze consolidated trends to identify systemic causes and inter-service improvements, without taking charge of individual incidents.
- Lead Lean, ITIL, or automation initiatives that affect multiple services, vendors, or common processes.
PBR GOVERNANCE AND COLLABORATION
- Clarify and maintain the responsibility interfaces between Plan, Build, Run, and Secure for processes owned by the role.
- Improve Build-to-Run transition models, controls, and indicators; the SDM retains service acceptance authority.
- Provide SDMs with tools, consolidated data, and coordination mechanisms that enhance their operational capacity.
DELIVERABLES AND KPIS
- Contracts, deadlines, and obligations register; on-time renewal rate.
- Consolidated vendor scorecard; SLA compliance and remediation actions tracked.
- Budget forecasts, variances, validated savings, and hour bank optimization.
- Consolidated vendor risk register and reduction of priority risks.
- RUN improvement portfolio, realized benefits, hours saved, and service owner satisfaction.
Minimum requirements
Skills, knowledge, and abilities
- Leadership
- Collaboration
- Communication
- Analysis
- Influence
- Issue Management
Experience and education
- Bachelor's degree in computer science, business administration, finance, procurement, or a related field, or equivalent experience.
- Significant experience in vendor governance, contract management, IT service management, or technology procurement.
- Knowledge of SLAs, KPIs, support models, budgets, renewals, and vendor risks.
- Mastery of ITIL, Lean, or continuous improvement principles.
- Ability to produce scorecards, executive summaries, forecasts, and improvement plans.
- Knowledge of ITSM/ITOM tools, including ServiceNow, and data and presentation tools.
- Experience in a regulated GxP/CSV environment or one with high compliance requirements.
- Influential leadership, political acumen, negotiation skills
- Bilingualism in French and English: The incumbent will be required to read and write documentation in English exclusively as part of their duties.
Working conditions and physical environment
Normal office hours, but may require interventions during evenings/nights and weekends as needed for continuity. May be required to work on-site (factories/warehouses) or in restricted areas depending on the scope.
Remote work is possible when on-site presence is not required.
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