United States
Anduril Industries
Newman University Inc
Student - IT Help Desk Assistant
United States
Wichita, Kansas, United States
Description
The Information Technology (IT) Helpdesk Assistant provides front-line technology support to the Newman University campus community. Working as a member of the Information Technology team, the student worker answers phone calls, enters helpdesk tickets, test equipment, and assists the campus community with basic technology needs.
This position provides hands-on experience in information technology, customer service, troubleshooting, equipment management, and IT operations within a higher education environment.
The ideal candidate is dependable, professional, approachable, and willing to learn. A strong interest in technology and a commitment to providing excellent service to the Newman University community are highly valued.
Responsibilities
- Answer incoming calls to the Newman University IT Helpdesk and provide courteous, professional assistance.
- Create, categorize, update, and document support tickets in the University's IT ticketing system.
- Collect accurate information from users regarding technology issues and requests.
- Test computers, laptops, tablets, mobile devices, printers, classroom technology, and other IT equipment.
- Assist with routine IT projects and technology-related tasks.
- Follow Newman University Information Technology policies, procedures, and cybersecurity practices.
- Perform other duties as assigned by the IT team.
Requirements
- Must be legally authorized to work in the United States
- Must be a current Newman University student enrolled full-time (minimum of 12 credit hours)
- Ability to interact positively and professionally with students, faculty, staff, and visitors.
- Ability to explain basic technical information in a clear and understandable manner.
- Willingness and ability to learn new technologies and systems.
- Ability to work collaboratively with Newman University community and IT staff.
- Understanding of the importance of protecting university and user information.
- The position may occasionally require lifting, carrying, or moving computers, monitors, peripherals, and other technology equipment.
Number of hours per week: 10 – 20
Hours: Variable, Monday to Friday 8 am – 5pm
Number of positions available: 1
Rate of Pay: $10 per hour
Expected Start Date: Immediate start available upon successful completion of hiring/onboarding processes
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