Germany
ALTEN
Neuland AI AG
Senior Customer Success & Enablement Manager
Germany
Cologne, North Rhine-Westphalia, Germany
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About the opportunity
About the Role
Our customers aren't buying another AI chat, but a platform that structurally embeds AI within the company. Whether this succeeds is decided after the contract is signed. You ensure that customers use the HUB from the first use case to company-wide deployment and see measurable added value. As a senior member of the sales team, you help shape our customer success and enablement approach, connecting customer needs, sales, and product.
Your Responsibilities
- You will guide enterprise customers through onboarding after closing the deal, until the first AI agents, projects, and AI apps are running productively in the HUB.
- You will develop a plan with each customer on how to grow the deployment from pilot to other departments, and track the agreed-upon goals.
- You will build enablement formats such as training, workshops, and guides so that end-users and key users can use the HUB independently.
- You will identify expansion potential in existing customer relationships and hand over concrete opportunities for extensions and renewals to sales.
- You will provide structured feedback from customer usage to product and development, so that the platform grows with the IT reality of the customers.
- You will make governance and traceability of the HUB tangible for customers and support them in scaling AI in a controlled manner.
- You will help shape and further develop processes, KPIs, and workflows for Customer Success and Enablement at neuland.ai.
Your Profile
- Several years of experience in Customer Success, ideally with software or platform providers in a B2B environment.
- Experience in sales and a knack for recognizing when a customer question becomes an expansion opportunity.
- Practical experience with AI applications and the ability to clearly explain their benefits for business departments.
- Confident presence with end-users, IT, and decision-makers in larger companies.
- Very good German and good English, both written and spoken.
This is a Plus
- Experience in building training or enablement programs.
- Knowledge of governance and compliance in AI deployment, for example, concerning the EU AI Act.
What We Offer
- Stock options for every employee, participation in the company's success.
- Cologne or remote, flexible working hours.
- 30 days of vacation.
- Training budget for conferences, certifications, and professional development.
- Hardware of your choice: laptop and accessories according to your preference.
- Company pension plan with employer contribution.
- Deutschlandticket or mobility allowance.
About us
Germany's hottest Enterprise AI Management and Orchestration Platform. Welcome to neuland.ai.
neuland.ai develops the neuland.ai HUB, an Enterprise AI Management and Orchestration Platform. The HUB organizes AI company-wide across data, processes, and systems, within a secure and controlled framework. Our mission: "Own Data. Secure Space." We bridge the gap between AI pilot and productive deployment. Developed in Germany, operated according to EU standards.
Our Commitment to Diversity
neuland.ai thrives on diverse perspectives. We evaluate you based on your skills and passion – regardless of origin, gender, age, religion, or identity. To further diversify our team, candidates from underrepresented groups are preferred in cases of equal qualification. Dare to apply, even if you don't meet 100% of the requirements (yet)!
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