Access Management Supervision (SAP)

Nestlé has been present in 99% of Brazilian homes for 100 years, a global leader in food and beverages operating in 190 countries with the purpose of unlocking the power of food to improve the quality of life for everyone, today and for future generations.

Liked learning about Nestlé? On our website, you can find out more about our history, values, and social commitments: nestle.com

A day in the life of...

We are a diverse, inclusive company with multiple perspectives and innovative ideas, investing in Digital Transformation and valuing innovation, both in our products and in our work methods. A company that values respect and cares about the well-being of our employees. If it's good, we do it! Nestlé has been present in 99% of Brazilian homes for 100 years, a global leader in food and beverages operating in 190 countries with the purpose of unlocking the power of food to improve the quality of life for everyone, today and for future generations. Liked learning about Nestlé? On our website, you can find out more about our history, values, and social commitments: nestle.com Position Summary Location: NBS - Ribeirão Preto Area/Stream: HRBS - Human Resources Business Services Reports to: HRBS Coordinator Shift: Business Hours Is there an internal candidate mapped? No A day in the life of... Ensure the efficient, consistent, and compliant delivery of User and Access Profile Management services across Latin America. This position is responsible for leading end-to-end coordination of profile assignments, security maintenance, and access governance, acting as a strategic interface between internal stakeholders, global solutions teams, and market units. The role drives operational excellence, supports transition and automation initiatives, and ensures alignment with IBS standards and compliance requirements, enabling secure, scalable, and user-centric access profile management. Furthermore, it promotes the development of team capabilities to sustain an increasingly efficient, secure, and business-growth-ready access management operation. Lead and supervise the execution of profile and access assignment processes (LORA tickets, ServiceNow analysis), ensuring SLA compliance and zero tolerance for Segregation of Duties (SoD) violations; Maintain and update Standard Operating Procedures (SOPs), Desktop Procedures, and compliance documentation; Coordinate with markets and internal teams on the management of transitions, scope expansions, and global projects; Ensure consistent application of compliance requirements and NCE methodologies throughout the operation; Act as the primary point of contact for internal stakeholders (Markets, IT, Internal Controls, ICOS, Security, CoC) and global solution leaders; Support internal team management processes, including vacation, performance management, career planning, and professional development; Conduct operational analyses to prevent and correct deviations, in compliance with the Control Matrix, BPR sessions, and external audits; Support global projects and evolution initiatives in the User and Profile Management area, including internal automations, ensuring their implementation and sustainability through the team; Define and promote a strategic vision, organizational structure, best practices, initiatives, and projects that drive service excellence, increased operational efficiency, and cost reduction; Lead continuous improvement initiatives, ensuring secure, scalable, and user-centric access management, as well as continuously strengthening team capabilities to meet business needs. Required Knowledge... Completed Bachelor's degree (required); Advanced conversational English (required); Basic or Intermediate Spanish (required); Previous experience in team leadership; Experience with SAP, SAP Security, and SuccessFactors systems (required); Proven track record in compliance, transition management, and continuous improvement initiatives; Strong stakeholder management skills and orientation towards customer service excellence; Knowledge of global governance models and escalation frameworks; Basic knowledge of ISO 27000 standards and their application in identity, access, and user profile management. We are a diverse, inclusive company with multiple perspectives and innovative ideas, investing in Digital Transformation and valuing innovation, both in our products and in our work methods. A company that values respect and cares about the well-being of our employees. If it's good, we do it!

Location: NBS - Ribeirão Preto

Area/Stream: HRBS - Human Resources Business Services

Reports to: HRBS CoordinatorShift: Business HoursIs there an internal candidate mapped? No

Ensure the efficient, consistent, and compliant delivery of User and Access Profile Management services across Latin America. This position is responsible for leading end-to-end coordination of profile assignments, security maintenance, and access governance, acting as a strategic interface between internal stakeholders, global solutions teams, and market units.

The role drives operational excellence, supports transition and automation initiatives, and ensures alignment with IBS standards and compliance requirements, enabling secure, scalable, and user-centric access profile management. Furthermore, it promotes the development of team capabilities to sustain an increasingly efficient, secure, and business-growth-ready access management operation.

Required Knowledge...