United Kingdom
Ellison Institute of Technology
Nationwide
United Kingdom
We are looking for an AI Development Engineer to lead technical innovation and development across Conversational Analytics and emerging analytical AI products. You will combine hands-on engineering with technical direction, turning business opportunities into governed, testable and scalable AI-enabled analytical capabilities.
This is a senior individual-contributor role at E2 level. You will help establish the Centre of Excellence for Conversational Analytics, shape product direction for conversational analytical use cases and prototype new AI capabilities such as analytical agents, anomaly detection and process intelligence. You will work across business, data, engineering, governance and risk teams to embed solutions safely and effectively across the Society.
You are a senior, hands-on engineer who is excited by emerging AI but rigorous about evidence, controls and production quality. You can move between discovery, prototyping and engineering, explain complex concepts clearly and influence product and technical direction without losing sight of the user problem. You are comfortable creating clarity where technology and requirements are still evolving.
Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
Banking – but fairer, more rewarding, and for the good of society
We forge our own path at Nationwide.
As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.
If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.
At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.
We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job, you'll spend at least two days per week, or if part-time, you'll spend 40% of your working time, based at our Swindon, London or Glasgow office. If you’re based at our Glasgow office, this will apply from 1 April 2027 and ahead of that there will be a need to regularly connect with colleagues for collaboration events. If your application is successful, your hiring manager will provide further details on how this works.
You can also find out more about our approach to hybrid working here eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fnationwide-jobs.co.uk%2Flife-at-nationwide%2Frewarding-you&data=05%7C02%7CSamantha.Graham%40nationwide-jobs.co.uk%7Cc3d3225d77e54ab5a92008dedc2cceff%7C18ed93f5e4704996b0ef9554af985d50%7C0%7C0%7C639190282163461695%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=PC5Y9xpYWimDrh3FYkvbMMF87I34nF17ytwWljcifjI%3D&reserved=0.
Whilst these locations are where we are primarily looking to fill the role, if you’re an internal applicant based in a different location, we would welcome your application and, if successful, your hiring manager will provide further details on how this could work for this specific role.
Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.
If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.
We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
Keeping your data and personal information confidential is important to us. To find out more about how we use and process your data, please read our Privacy policy nationwide-jobs.co.uk/privacy.
If you want to find out more about using AI in our recruitment process, please read more here nationwide-jobs.co.uk/help-and-support.
We’re not just guided by data, we’re driven by the real experiences of our people. We’re a Disability Confident Level 3 Leader, the highest level.
That’s why we’re constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion.
Whatever your needs, we’re here to support you. If you need any additional support throughout your application journey, email our team at Recruitment Support [[email protected]].
Recruitment scams can look convincing, so take a moment to check the role is listed on our official careers site and read our guidance on Don’t be conned by a job scam. nationwide.co.uk/news-and-stories/job-scams/
The hiring manager for this role is Karen Birchall, and the main recruitment contact is Sameena Rehman.
Interviews for this position are expected to take place from 11th November. We will let you know the outcome of your application shortly after the closing date. If you are shortlisted, we will share further details with you about the interview process.
Please note that should you be successful in securing this role, the job title on our internal systems will be Engineer – E2.
You'll help shape the technical and product direction for Conversational Analytics and Genie-based analytical use cases, establishing reusable engineering patterns, standards and guardrails that support adoption across the Society. Working closely with business stakeholders and analytical teams, you'll identify high-value opportunities, understand user needs and develop solutions that are usable, explainable and measurable. You'll enable governed metrics, semantic layers and consistent business definitions to ensure conversational experiences are built on trusted, well-understood data.
You'll lead proof-of-concepts for emerging Conversational Analytics technologies, assessing their feasibility, value, risks, scalability and potential routes to production. You'll also design and implement controls that support accuracy, appropriate interpretation and responsible use, including evaluation frameworks, benchmark datasets, testing approaches and ongoing performance monitoring. Using technologies such as Python, SQL, APIs, GitHub, automated testing and workflow orchestration tools, you'll build and maintain robust analytical solutions.
A key part of the role will involve creating technical documentation, reference implementations and reusable assets, while sharing knowledge and best practice across AI, analytics and engineering communities. You'll work closely with governance, risk, security, privacy and architecture colleagues to ensure solutions meet required standards, controls and regulatory expectations.
You'll also play a leading role in AI innovation and development, helping to shape, prototype and evaluate analytical agents, intelligent workflows and AI-enabled products. This will involve exploring opportunities in areas such as anomaly detection, process intelligence, root-cause analysis, decision support and automated insight generation, turning ambiguous business challenges into testable hypotheses, rapid prototypes and evidence-based recommendations on whether to stop, iterate or scale an idea.
Working alongside product owners and delivery teams, you'll compare models, tools and design approaches against agreed measures of quality, accuracy, robustness, cost and user value. You'll engineer modular, reusable components that can evolve from experimentation into controlled production solutions, while helping define technical roadmaps, dependencies and adoption requirements. You'll stay connected to developments across AI and analytics, translating relevant advances into practical opportunities that deliver value for Nationwide.
Minimum skills and experience:
There are all sorts of employee benefits available at Nationwide, including:
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