United Kingdom
Wise
National Highways
Product Manager
United Kingdom
United Kingdom
About the role
As part of the development of our Digital Services function, we are strengthening our internal digital capability within the Product and Delivery Team. These roles are central to building sustainable in-house expertise that supports the design, delivery, operation and continuous improvement of digital products and services across National Highways.
We are seeking a Product Manager to lead the successful delivery and ongoing evolution of products that provide measurable value to users and the organisation. Working within multidisciplinary teams, you will be responsible for shaping product direction, making informed prioritisation decisions, and ensuring that products continue to meet user and business needs throughout their lifecycle.
This role requires a balance of strategic thinking and practical delivery leadership. You will work closely with business stakeholders, operational teams, technical specialists, suppliers and delivery teams to align competing priorities, manage risks and dependencies, and drive informed decision-making. You will be accountable for ensuring that products deliver meaningful outcomes, remain aligned to organisational objectives, and continually improve based on user feedback, operational insight and performance data.
You will champion user-centred design, accessibility and evidence-based decision making while helping to embed modern product management practices across the organisation.
This is a hybrid role requiring two days per week in the office, based at any National Highways office location. Travel to attend team meetings and stakeholder engagements will be required.
Why you should join us
At National Highways we believe in a connected country. We are passionate about creating a culture where colleagues feel connected, included and enjoy greater wellbeing to achieve this. We’re proud that as an organisation we are continually striving to do better and actively encourage and support our colleagues to do the same with their careers.
So, if you put safety first, take ownership of your work, show passion for what you do, work effectively in a team, and demonstrate integrity in how you do it – then you’ll be a great fit for our organisation.
A connected and sustainable working approach has been adopted across National Highways. For some roles, this means being able to work in a hybrid way spending up to 60% of time working from a remote location such as home.
We offer many different ways to work flexibly and we’re open to discuss part-time working, job shares, and flexible start and finish times.
What you'll be doing
- Define and communicate a clear product vision, roadmap, OKRs and KPIs, ensuring alignment with user needs, organisational strategy and measurable outcomes.
- Use user research, performance data, analytics and operational insight to drive value, continuous improvement and product performance in live operation.
- Prioritise and balance user, business, technical and operational needs, managing risks, dependencies, constraints and available capacity to maximise value delivery.
- Provide strong product leadership to multidisciplinary teams and stakeholders, enabling effective decision-making, iterative delivery and successful outcomes.
- Ensure products and services meet accessibility, security and service standards, while supporting investment decisions, supplier management and the adoption of product management best practices.
About You.
To be successful in this role, you will be an experienced Product Manager who is comfortable working in a complex environment, balancing strategic priorities with day-to-day delivery responsibilities.
- Proven experience leading digital products and services across the full lifecycle, from discovery and delivery to live operation and continuous improvement.
- Strong Agile delivery expertise, working with multidisciplinary teams to foster collaboration, adaptability and continuous improvement.
- Excellent stakeholder management and influencing skills, building relationships and aligning priorities across technical and non-technical audiences.
- User-centred and data-driven approach, leveraging user research, service data, KPIs and insights to inform product decisions and prioritisation.
- Skilled at balancing business value, user outcomes, risk, cost, governance, accessibility and technical considerations, including supplier and third-party management.
About us.
Here at National Highways, we manage and improve England’s motorways and major A roads, helping our customers have safer, smoother and more reliable journeys. Our priorities are safety, customers and delivery, and at the core of this, are our values of passion, integrity, safety, teamwork and ownership.
The Digital Services Directorate is helping to reshape the way National Highways operates by delivering digital, data, and technology services across all areas, from frontline to back office, in a modern and efficient manner. Our vision is to develop integrated information and technology that empowers our colleagues and provides real-time information to our customers, as well as integrating with intelligent vehicle and transport systems as they evolve, to enhance journey safety and reliability.
External candidates will be offered a starting salary at the lower end of the pay scale, while current employees will be appointed in accordance with our established pay policy.
We are committed to creating a diverse environment and welcome applicants from all backgrounds.
Please wait until the interview stage before asking us about flexibility, and we will explore what is possible.
If you are successful, it is key to know all offers of employment are subject to satisfactory completion of our pre-employment checks which include:
- Right to work check
- 3 year employment history references
- DBS criminal record check
- Social media and adverse journalism check
- Driving licence check (if applicable)
- Fit to work questionnaire (for all), followed by a medical check (if applicable)
- Qualifications and/or professional membership check (if applicable)
And finally
We reserve the right to close before the advertisement expires.
Our benefits package
- Our total reward package includes basic salary, the potential for a performance related bonus
- Contributory pension scheme with employer contribution of up to 10%
- Annual Leave starting at 26 days (plus Bank Holidays) rising by 1 day each year up to 31 days (plus Bank Holidays)
- Flexible hours and an approach driven by connected and sustainable working which includes hybrid working
- Life assurance of 4 times annual salary
- Health and wellbeing support, including an Employee Assistance Programme, available 24/7 365 days and network of mental health first aiders. Plus access to a wellbeing app to enhance your self-care 24/7, Occupational health service and flu vaccines
- A cycle to work scheme for the purchase of a bicycle and equipment for healthy, low carbon travel
- Significant investment in your career development, through learning and development, talent management, coaching, mentoring and on job experience
And we are
- Family friendly with enhanced maternity leave and pay, paternity leave (15 days), shared parental leave, adoption leave. Plus access to financial support for holiday play schemes and paid special leave (up to 5 days pa), eg for caring responsibilities
- Money friendly with access to a discounts platform including over 3000 discounts for supermarkets, eating out, leisure, holidays. Alongside a financial wellbeing programme
- Community friendly – offering paid leave to volunteer, 3 days basic/year
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