Portugal
ambi.
Mr. Blue
Helpdesk IT - Estoril
Portugal
Cascais, Portugal
Automatic translation. Check the original.
About the opportunity
GrupoTOP, present in the retail market for 20 years, whose main brands are MyForce (Workshop Network) and Mr. Blue, both PowerBrands in Portugal, Spain, and Angola, currently has over 1000 employees, more than 190 points of sale, and continues to expand.
Year after year, it continues to grow and create "TOP" opportunities and challenges.
Therefore, we are strengthening our shared IT area with a Helpdesk.
What we are looking for
- Training in Networks and/or Microsoft certification;
- Experience in IT Helpdesk or similar role;
- Experience in network management/networking;
- Solid knowledge of hardware and software;
- Ability to learn quickly and adapt to new technologies;
- Ability to work independently and as part of a team;
- Communication and problem-solving skills;
- Knowledge of Microsoft servers and Google Workspace (preferred factors);
- Knowledge of Service Management (ITIL and/or COBIT - preferred factors);
- We favor retail experience;
- Knowledge of Spanish (preferred factor).
Main Responsibilities
- Diagnose and resolve technical issues related to hardware, software, and network;
- Provide user support via phone, email, and chat;
- Document problems and solutions;
- Escalate complex issues to the senior technical team;
- Stay up-to-date with the latest technologies.
What we offer
- Dynamic and challenging work environment;
- Integration into a young and curious team;
- Professional stability;
- Space to grow and develop.
If this opportunity is a perfect fit for your experience and knowledge, apply and join us!
Work location: Estoril
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