Canada
Stripe
Miratech
Canada Hill, Nova Scotia, Canada
Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.
Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.
We are looking for a Genesys Cloud CX Solution Designer to design and deliver a complete Genesys Cloud CX solution within a complex banking ecosystem.
You will own end-to-end technical solution design across a large-scale enterprise contact centre platform in a highly regulated environment. Acting as a trusted technical leader, you will partner with program managers, engineering teams, vendors and business stakeholders to create scalable, resilient, secure and future-ready solutions, covering integrations with APIs, internal applications, external platforms, data services, security controls and regulatory requirements.
This role requires practical, hands-on implementation expertise, not simply familiarity with contact centre tools.
Working Model: This is a hybrid role requiring 2 days per week in a downtown Toronto office.
* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.
We offer:
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