Product Manager, Customer Experience

Location: Remote

Salary Range: $89,000 – $115,000 / year + Bonus

Job Type: Full-time

We are an Equal Opportunity Employer. We actively seek candidates who reflect a wide range of identities, experiences, and communities, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, ethnicity, national origin, sex, sexual orientation, gender identity or expression, disability status, physical ability, neurodiversity, genetic information, protected veteran status, family and economic status, geographical background, or any other characteristic protected by federal, state, or local law.

As a Product Manager, Customer Experience, you will drive the vision, planning, and execution for digital touchpoints that support educators, students, and support teams. You will collaborate closely with engineering, UX, customer-facing teams, and external partners to translate complex user needs and operational challenges into seamless, automated, and high-value product solutions.

What You'll Do

What You'll Bring

Nice to Have: Product management or product design experience with a dedicated focus on customer experience (CX); familiarity with educational technology (EdTech) or learning platforms; professional certifications in Product Management, Agile, or Scrum (e.g., CSPO, PSPO, PMC); basic programming or software prototyping skills.

Benefits Statement

Benefits begin on your date of hire for regular full-time and qualifying part-time employees and their eligible dependents (with health coverage extended to qualifying domestic partners):

• Your Health & Well-Being: Comprehensive medical, dental, and vision coverage, an Employee Assistance Program (EAP), and 100% employer-paid life and accidental death and dismemberment (AD&D) insurance.

• Your Financial Future & Development: Competitive base salary, bonus plan, 401(k) retirement plan with employer contributions, and an Education Assistance Program.

• Your Time Away: Generous paid time off, sick leave, discretionary days, and paid company holidays (including Juneteenth, Indigenous Peoples’ Day, and the International Day for the Elimination of Racial Discrimination).