United States
JPMorgan Chase & Co.
Klaviyo
Boston, Massachusetts, United States
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.
As a Lead IT Program Manager, you will be the operational backbone of Corporate IT. You will deliver our largest cross-functional initiatives, own how we plan and prioritize our portfolio, run our OKR process, and make the team run better through consistent Agile practices, continuous process improvement, and strong vendor management. You are AI-first in how you work: you use AI every day to move faster and help the teams around you do the same. You will report to the Director of Corporate IT and partner with IT leaders, Engineering, Security, Finance, Procurement, Legal, and Business Operations.
We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.
Klaviyo's Corporate IT team, part of Global Technology Solutions (GTS), provides technology systems, administration, and support to Klaviyos worldwide. Our goal is to give every Klaviyo a strong technology foundation to do great work. We solve problems with technology, embrace automation and AI, and support Klaviyo's continued scalability in a rapidly evolving environment.
Corporate IT brings together IT Support (SearchBar), IT Systems, IT Network, and IT Strategy & Operations. Our team works with modern DevOps practices and is moving toward configuration as code, infrastructure as code, and automating everything it can. The IT Strategy & Operations team develops and refines our work management systems, drives organizational change, coordinates cross-functional programs, and aligns Corporate IT initiatives with the broader GTS vision, working closely with every Corporate IT team, Information Security, and the broader Klaviyo organization.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.
Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.
$132,000—$198,000 USD
This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.
AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed.
By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.
By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).
In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.
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