Mexico
Banco Mercantil del Norte, S.A.
KION Group
Controls Engineer Technical Support
Mexico
Guadalupe, Nuevo León, Mexico · Ciudad de México, Mexico
About the opportunity
Dematic has a need for a Controls Engineer in Dematic's Technical Support group, Customer Service. The successful candidates will have experience working in the material handling industry and directly working with customers remotely using schematics and PLC logic to find and isolate the issue.
WE OFFER
This is What You Will do in This Role
- Participates in the support of Complex systems that integrate hardware and software.
- Provides support in Complex material specification, schematic troubleshooting and appropriate follow-up.
- Participates in recommending ideas related to productivity improvement, cost reduction and improvement in customer satisfaction.
- Provide troubleshooting expertise to Dematic's customers.
- Travel between 10-20% to different customer locations which may include weekends and overtime.
TASKS AND QUALIFICATIONS
What We are Looking For
- Bachelor's Degree
- 3 to 5 years of experience in a related field providing Customer Service Support.
- Experience with Allen Bradley Logix PLC controls platforms.
- Experience with controls hardware troubleshooting.
- Electrical troubleshooting experience.
- Strong Customer Service mentality.
- Strong verbal communication skills over the phone.
- Ability to work independently.
- Ability to in shifts.
- Siemens and Modicon PLC experience a plus.
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