Brazil
Verisure
Kellanova
Support Analyst Brazil
Brazil
São Lourenço do Oeste, Santa Catarina, Brazil
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About the opportunity
Are you passionate about technology and enjoy helping people solve problems quickly and efficiently? We are looking for a fixed-term IT Support Analyst to provide support to users, ensuring the proper functioning of equipment, systems, and technology tools that support our operations and administrative areas.
A Taste of What You'll Do
- Provide User Support: respond to calls related to hardware, software, and corporate tools within established service levels.
- Resolve Incidents: analyze causes, propose solutions, and monitor the resolution of technological problems.
- Manage Escalations: communicate and direct critical incidents to the responsible teams.
- Support IT Projects: participate in the implementation and monitoring of initiatives related to the work environment and technology.
- Create and Maintain Documentation: record procedures, solutions, and support materials for knowledge sharing.
- Train Users: conduct training and guidance to increase correct tool adoption and reduce incident recurrence.
- Promote User Communication: support the dissemination of relevant IT updates, changes, and deliverables.
We Are Looking for Someone With
- Completed or ongoing higher education in Technology areas.
- Experience in technical user support.
- Knowledge of Office 365 and corporate tools.
- Basic to intermediate English.
- Analytical, proactive profile with a customer focus.
- Good communication and ability to work with different areas.
- Experience with infrastructure, incident management, or projects will be considered a plus.
And now?
After applying, your application will be reviewed by a real recruiter, so it may take a few weeks for us to contact you by email or phone. If you join our team, you will be rewarded for the difference you make. Our extensive benefits offer the support you need at all times of your life, whether big or small.
Need assistance throughout the application or hiring process? Email: [email protected]
Kellanova is a company that promotes equal opportunities and strives to provide an inclusive, representative work environment, valuing the diversity of its employees' talents. All qualified candidates will be considered for the position, regardless of race, color, ethnicity, disability, religion, nationality, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law. For more information on our efforts to promote equity, diversity, and inclusion, visit our website here.
Learn more about us
We always strive to unlock the full potential of our differentiated brands and our dedicated team. Iconic and world-renowned brands at Kellanova include Pringles, Cheez-It, Pop-Tarts, MorningStar Farms, Special K, Krave, Zucaritas, Tresor, and Crunchy Nut, among others.
Mars, Incorporated acquired Kellanova in a transaction that brings together iconic brands, historical legacies, and exceptional capabilities with the goal of shaping the future of snacks. You can find more information here and our hiring teams will be happy to clarify your doubts if your application advances in the hiring process.
Let's shape the future of snacks.
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