United States
Roku
JobStack, Inc.
Field Technical Service Technician– Electronic Security & Low Voltage
United States
El Segundo, California, United States
Company Description
Our client is a well-established technology integration and managed services organization specializing in enterprise security and connected infrastructure solutions. Their team is focused on delivering reliable service, technical excellence, and long-term client partnerships.
As a Field Services Technician, you’ll play a key role in supporting customers through a blend of hands-on technical work and client interaction. This position combines field service, troubleshooting, project support, and ongoing maintenance responsibilities.
Location •
- Greater Los Angeles area (or surrounding) •
- Hybrid field/office role ○
- Approximately 3 days in the field and 2 days in office
Compensation: USD 80000 - USD 105000 - yearly
Job DescriptionResponsibilities
Customer Support •
- Deliver timely and professional support through service requests and ticket management. •
- Troubleshoot and resolve technical issues remotely and onsite, including hardware-related concerns.
Technical Services •
- Provide onsite support for customer environments including servers, workstations, networking equipment, and integrated systems. •
- Utilize ticketing platforms to document, track, and close service requests. •
- Maintain accurate documentation and ensure service expectations are met.
Service & Maintenance •
- Perform preventative maintenance and recurring service activities. ○
- Routine system checks and equipment maintenance •
- Execute break-fix support including: ○
- Camera replacements ○
- Access control components (readers, locks, intercoms, gates) ○
- Low-voltage and structured cabling troubleshooting •
- Follow established operational procedures and service workflows.
Project Support •
- Assist with project execution onsite and remotely. ○
- Equipment staging and preparation ○
- Basic system setup, labeling, and organization •
- Review project documentation and scope requirements. •
- Interpret construction drawings and installation plans. •
- Coordinate with subcontractors, contractors, and vendors to support successful delivery. •
- Serve as a point of contact for installation coordination and field communication. •
- Conduct routine site visits and identify scope changes as needed. •
- Support projects across commercial and premium residential environments.
Communication & Operations •
- Provide consistent communication and updates to customers. •
- Escalate and resolve complex issues while minimizing operational risk. •
- Contribute to root cause analysis and process improvements. •
- Submit required reporting and administrative documentation.
Team Collaboration •
- Participate in on-call rotation as required. •
- Collaborate across technical and operational teams. •
- Identify opportunities for process improvement and operational efficiency. •
- Support additional initiatives as business needs evolve.
Professional Development •
- Stay current with emerging technologies, certifications, and industry best practices.
Qualifications
- 5+ years of experience in security systems, low voltage, field service, or related environments. •
- 2+ years of client-facing experience supporting technical projects or managed services. •
- Strong ability to adapt to evolving technologies. •
- Flexibility for occasional after-hours or weekend support. •
- Valid driver’s license and reliable transportation.
Core Competencies •
- Strong communication and interpersonal skills. •
- Customer-first mindset. •
- Analytical problem-solving ability. •
- Attention to detail and follow-through. •
- Professionalism and discretion with customer information. •
- Ownership mentality and collaborative approach.
PHYSICAL REQUIREMENTS •
- Ability to lift up to 50 lbs occasionally. •
- Comfortable working onsite, driving between locations, and using computers for extended periods. •
- Ability to work on ladders and active construction environments. •
- Manual dexterity and visual ability to install and troubleshoot technical systems.
Preferred Technical Exposure •
- IP video surveillance and video management platforms. •
- Access control systems implementation and support. •
- Experience with ticketing, monitoring, or service management tools.
Preferred Background •
- Experience with security integration, low voltage, AV, managed services, or related technical service industries.
Preferred Certifications •
- Relevant industry certifications in video, access control, networking, or related technologies.
Additional InformationCOMPENSATION & BENEFITS •
- Competitive compensation package •
- Performance-based incentives •
- Medical, dental, and vision offerings •
- Retirement program •
- Vehicle or mileage reimbursement options •
- Ongoing training and growth opportunities •
- Collaborative team environment
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