Senior Specialist, Revenue Operations

Do you have the CHOPS? IT Solutions lives its values: Client Success is Our Success, Hungry for the Journey, Ownership Thinking, Passionate Problem Solving, and Surrender the Ego. If your values align, we want you to be a part of a fast-growing Managed Service Provider specializing in providing high-end technology solutions to small and mid-market businesses. IT Solutions is a nationally recognized leader in the IT space, with over 25 years of experience and thousands of satisfied clients. Join and grow with us, as we continue to innovate new ways to help businesses Experience Excellence.

Job Summary

IT Solutions is seeking a highly analytical, process-oriented, and business-minded individual to drive the optimization, scalability, and operational effectiveness of our revenue engine. This role will serve as an operational partner to the VP of Revenue Operations and will focus on driving opportunities in the way pre-and-post sales teams elevate and grow client experience and value throughout the entire client lifecycle. This role will play a critical role in finding improvement opportunities, delivering consistent and reliable data reporting that empowers the cross-functional teams to make quicker decisions within our client delivery, and drive additional revenue opportunities that result in client growth and retention. The ideal candidate combines strong business process expertise with practical experience in platforms such as NetSuite, HubSpot, and ConnectWise.

The primary focus of this role is understanding how the business operates, identifying opportunities for improvement, and designing scalable processes that drive growth, efficiency, visibility, and client satisfaction. This individual will help answer critical business questions, uncover operational bottlenecks, implement process improvements, improve reporting and analytics, and ensure that our systems support the company's growth strategy.

Success in this role will ultimately:

This role is ideal for someone who enjoys getting into the details of how a business operates while maintaining a strategic perspective on how to improve performance and scale.

Client Growth & Retention Sales Operations

Cross-Functional Business Partnership

Revenue Operations Initiatives

Support strategic initiatives through activities that could include researching, designing, and executing the rollout of initiative actions, which could include communications, collateral, and training, within the following areas GTM areas:

Revenue Systems Management & Reporting

Serve as an advisor of key client lifecycle tools and systems to drive optimization across all and insightful reporting to support client growth & retention and revenue ops goals and deliverables. The systems include:

Knowledge, Skills, Abilities

Experience

Required Experience

Preferred Experience

Certificates, Licenses, Registrations

ITS offers a full benefits package, including:

• Rich Medical and prescription plans

• Dental & Vision

• Paid Holidays and Flexible Paid Time Off

• 401K/401K Roth with Safe Harbor matching

• Stock Appreciation Rights

• Company-paid life insurance, long-term and short-term disability insurance

• Company-paid mental health support & financial wellness services

• FSA for medical and dependent care

• HSA option with compatible medical plan

• Company-paid training, materials, and exams

• Performance-based bonuses

IT Solutions is an equal employment opportunity employer that provides opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.