Germany
HENSOLDT
IONOS DE
Working Student (f/m/d) - IT Support & Collaboration Tooling
Germany
Regensburg, Bavaria, Germany
Automatic translation. Check the original.
ABOUT IONOS
At IONOS, we don't just manage servers; we shape the digital future for over 6,2 million customers worldwide. As Europe's leading hosting provider and a pioneer in independent cloud solutions, we are building a next-generation infrastructure: from sovereign cloud architectures and high-performance GPU clusters to integrated AI automation tools.
What drives us: Digital freedom of choice for Europe and real impact for small and medium-sized enterprises (SMEs) as well as large corporations. We work in agile teams, rely on transparent structures, and believe that excellence and innovation only emerge with genuine team spirit.
Ready for your next step? Become part of IONOS and grow with us.
At IONOS, our GITS team (Global IT Support) ensures that work runs smoothly at all German locations. We are looking for support for our Regensburg location and look forward to hearing from you if you want to not only study technology but also apply it and enjoy working with people.
RESPONSIBILITIES
- You will assist with hardware, software, accounts, and permissions, e.g., setting up laptops, workstations, and access.
- You will be part of our global 1st & 2nd level IT support and the first point of contact for our customers, whether via ticket, chat, or in person on-site.
- You will receive requests, analyze technical problems, and resolve them yourself or pass them on in a structured manner to the appropriate experts.
- You will act as an interface between business and IT, understand what the departments need, translate their requirements into technical solutions, and explain IT topics in an understandable way.
- You will work daily with Jira Service Management and Confluence, document solutions, and gain practical experience in modern IT service management.
- You will gain real insights into cloud infrastructure, AI-supported work, and asset management.
QUALIFICATIONS
- Enrolled in a technical degree program for at least twelve months, e.g., Computer Science at a university or college (enrollment certificate required).
- High level of self-organization, ability to set priorities independently, and a sense for the right time to ask questions.
- Enjoyment of contact with people, helpfulness, and a friendly demeanor even in hectic situations.
- Ability to explain technical topics simply and understandably, as well as a sense for the needs of users.
- Interest in AI and motivation to try out AI tools in everyday work.
- Good German and solid English skills, both written and spoken.
- Structured and engaging way of working with an eye for detail, even with parallel tasks.
Working hours: 20 hours/week during the semester; increasing hours during semester breaks is possible.
- Experience with Jira, Confluence, or other Atlassian tools is a plus, but not a must.
BENEFITS
- Flexible working hours through trust-based working time.
- At some locations, a subsidized canteen and various free beverages.
- Modern office spaces with excellent transport connections.
- Various employee discounts for activities and products.
- Employee events such as summer and winter parties, as well as workshops.
- Numerous further education and development opportunities.
- Various health offers, such as sports and health courses.
APPLICATION NOTE
We value diversity and welcome all applications – regardless of, for example, gender, nationality, ethnic and social origin, religion, disability, age, as well as sexual orientation and identity, physical characteristics, marital status, or any other non-job-related criterion under applicable law.
More opportunities with one profile
Want to be considered for more roles without repeating the whole process? Create your profile and be found by companies using Nort.
Create my profile