IT Support Specialist

Under the direction of the IT Support Manager, the IT Support Specialist provides responsive, customer-focused technical support to employees and contractors. The position supports onboarding and offboarding, account administration, workstation deployment, endpoint and software support, inventory management, vendor coordination, and issue documentation. The role is intended for an individual who can build technical knowledge and assume broader responsibilities as the organization grows.

This hybrid role is based out of our St. Charles, IL office, with four days in office for the first 90 days and three days thereafter. The schedule is 7:00 a.m.–4:00 p.m. to support our Eastern Time Zone business needs. The salary range is $75,000 - $90,000 annually. We typically target the midpoint of our range, and pay will be based on relevant experience.

Our hiring process is designed to be a two-way conversation. After your application is received, the process begins with a 20-minute phone conversation to get to learn about your experience, goals, and what you’re looking for next. If that goes well, the next step is a conversation with the hiring manager, and in some cases, other team members. Here you will dive deeper into the role, the team, and how you’d make an impact at IPMG.

Candidates that are selected and hired will need to submit to substance, credit, and criminal background screenings.

IPMG is an Equal Opportunity Employer—M/F/D

• Flexible working hours, including Summer Fridays *

• Generous Time off - 20 days of PTO, paid holidays, paid Birthday off *

• Medical, dental, and vision coverage on day one of full-time employment, including telemedicine *

• Paid Parental Leave for both Moms and Dads *

• 401k match *

• Professional development support and a Linkedin Learning subscription *

• Life Insurance, Short term, and long-term disability on day one of full-time employment and paid for by IPMG