Brazil
Orange Business
Inovcorp
Customer Service Assistant
Brazil
São Paulo, São Paulo, Brazil
PHP
Automatic translation. Check the original.
Responsibilities
- Provide technical and functional support to clients regarding websites, servers, and hosting.
- Respond to support requests via channels such as email, chat, and phone, ensuring quick and efficient resolution.
- Diagnose and resolve issues related to servers, DNS, domains, and hosting configurations.
- Assist in the management and maintenance of client websites and servers, ensuring their stability and security.
- Collaborate with internal technical teams to resolve more complex incidents and implement solutions.
- Create and maintain clear and accessible documentation on support processes and technical guides.
- Ensure customer satisfaction and loyalty through excellent service.
Requirements
- Experience in customer service or technical support, especially in areas related to websites and servers (minimum 1 year).
- Ability to identify and troubleshoot technical problems efficiently.
- Good written and verbal communication skills.
- Customer-oriented with strong prioritization skills.
- Interest in technology.
- Knowledge of server management (Linux), DNS, domains, and FTP will be valued.
- Familiarity with hosting systems (e.g., cPanel) and CMS management like WordPress.
- Basic knowledge of languages such as HTML, CSS, or PHP
What We Offer
- A culture of closeness and transparency.
- A collaborative and innovative work environment.
- Flexibility for remote work.
- Participation in projects with direct impact on users.
- Additional benefits.
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