Technical Relationship Manager (Hybrid - JP Morgan Chase, New Jersey)

Position: Technical Relationship Manager

The overall role of the IGEL Technical Relationship Manager (TRM) is to establish and maintain a strong strategic relationship between IGEL and its enterprise customers, helping them successfully adopt, optimize, and expand their use of IGEL technology solutions. The position will clearly emphasize that this is a hands-on technical role balanced with strategic customer relationship management, particularly within large financial institutions. The TRM will serve as the primary technical relationship coordinator and trusted advisor, acting as a central point of contact between the customer and IGEL’s cross-functional teams, including Technical Support, Engineering, Product Management, and Customer Success, to ensure effective collaboration, proactive technical guidance, timely issue resolution, and alignment with the customer’s strategic business and technology objectives. This position will have a particular focus on the Financial Services Industry (FSI), supporting enterprise customers operating in highly regulated, security-sensitive, and mission-critical IT environments.

Location: US - New Jersey/Hybrid

Travel Requirement: Up to 20% (Training Purposes and Customer Site in between visit)

Additional information:

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• Health, dental, vision, and prescription benefits (employee premiums covered by IGEL)

• 11 company-paid holidays per year

• 18-22 days of PTO per year (18 days in year 1, 20 days starting in year 2 and 22 days after 5 years of service)

• Sick time of 10 days per year, with rollover of unused days up to maximum limit

• 401(k) plan with 100% company match, up to $15,000 per year

• Paid maternity and paternity leave

• Monthly home office allowance

• Remote working opportunities and flexible working times, so you can combine your demanding work with your personal goals

• Employee Assistance Program (EAP) and Financial Wellness tool

• Company-paid life insurance policy, long-term disability (LTD), and short-term disability (STD) coverage

• Wellbeing apps, including Rightway, Headspace and Wellhub

• Training and development opportunities to advance your career

• President’s Club for the highest performing salespeople and overachievers

• An amazing culture powered by a workplace run on trust, empowerment, and feedback with a positive, inspiring working atmosphere

• A highly motivated team that is already looking forward to your support in developing strategies and achieving common goals, together with you!