Brazil
C6 Bank
iFood
SRE - Mid-level Incident Manager/Incident Commander
Brazil
Osasco, São Paulo, Brazil
SQL
Automatic translation. Check the original.
About the opportunity
How We Work on the Team
Transform your career with iFood! We are a Brazilian technology company and a leader in Latin America. Through innovative solutions, we connect thousands of restaurants to millions of consumers daily, with an average of 100 million orders per month. Beyond food delivery, we are also in the Grocery, Pharmacy, and Pet sectors. We also have iFood Pago, our Fintech, which includes iFood Benefícios, the iFood food and meal voucher program, and iFood Pago itself, the restaurant bank. Join us and be part of a team that is always ahead with cutting-edge technology and constant innovation.
We are looking for someone passionate about technology and innovation, who is always looking for new learning opportunities and enjoys challenges. If you identify with this profile, we would love to meet you!
Your Daily Menu
- Coordinate crisis rooms, ensuring effective communication regarding platform issues
- Coordinate the complete end-to-end incident lifecycle
- Be responsible for the root cause analysis (RCA) process and ensure the completeness of the Post-Incident Review (PIR)
- Be responsible for the evolution and documentation of the incident management process
- Prioritize business demands, ensuring that critical issues are handled with urgency.
- Perform escalations to leadership when necessary, keeping all stakeholders informed.
- Collaborate with teams to unblock obstacles and minimize issues until incidents are resolved.
- Work in a 24/7 model, ensuring that the operation is always monitored and ready to react quickly to incidents.
Ingredients We Are Looking For
- Exceptional communication skills, with the ability to translate technical information for diverse audiences.
- Knowledge of observability that goes beyond the use of tools, having the ability to evaluate service health to support incident analysis
- Conceptual technical knowledge in (e.g., databases, canary deployment, microservices and their dependencies)
- Autonomy and proactivity to handle crisis situations efficiently
- Availability and adherence to an on-call schedule if necessary
- Ability to use AI in the context of incident management
- Good interpersonal skills to collaborate with different teams and stakeholders.
- Agility to make quick and effective decisions in high-pressure environments.
- Knowledge of observability tools to identify and trigger the correct teams.
- Experience with ITIL practices and Google's SRE
To Enhance the Flavor
- Ability to adapt quickly to new technologies and challenges.
- Practical knowledge in Jira Service Management for incident management and tracking
- Knowledge in logistics and commerce areas within the technology context.
- Knowledge in Databricks with notions of SQL for querying and analyzing operational data
- Experience with observability tools such as Datadog and Grafana
- Focus on continuous improvement and knowledge management, even during periods without incidents.
- Intermediate or advanced English for effective communication in a global environment.
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