Brazil
Pavago
iFood
Senior Growth Analyst | Drivers
Brazil
Brazil
SQL
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What are you hungry for?
How we do things on the team
The Driver Loyalty team is responsible for ensuring that iFood drivers have the best possible earnings experience. We manage two main programs: Super Entregador (Gold and Diamond) and Elite (Franchise), focusing on frequency, retention, value perception, and the earnings journey in the app.
We, FoodLovers, are hungry for innovation and results. We always seek to do our best, thinking "outside the box" and acting with agility and responsibility! We are hungry for diversity, knowledge, and sharing. We work in a highly versatile environment. Do you know what promotes our special recipe? The people! Come be a part of this 🤝
About us
Transform your career with iFood! We are a Brazilian technology company and a leader in Latin America. Through innovative solutions, we connect thousands of restaurants to millions of consumers daily, with an average of 100 million orders per month. Beyond food delivery, we are also in Grocery, Pharmacy, and Pet supplies. We also have iFood Pago, our Fintech, which encompasses iFood Benefícios, the iFood food and meal voucher, and iFood Pago itself, the restaurant's bank. Join us and be part of a team that is always ahead with cutting-edge technology and constant innovation.
At iFood, we believe in the power of diversity to generate #Inovação and achieve incredible #Resultados; therefore, we do not discriminate based on disability, gender, sexual orientation, race/ethnicity, age, origin, family structure, or aesthetics. We have groups composed of volunteer foodlovers, where we talk about Race, Gender, LGBTQI+, and PwD. We want to be the company that people choose as a place to develop and contribute to the realization of dreams, #AllTogether.
Your Daily Menu
- Document the earnings experience in the app for the Super and Elite programs, mapping flows, screens, display rules, and friction points in the journey;
- Propose concrete experience improvements, focusing on fluidity, clarity, and driver engagement;
- Build and align the improvement roadmap with the Product team (iFood) and Rivia, ensuring well-defined priorities and deadlines;
- Validate the official earnings perception indicator—methodology, source, and cadence—and monitor it continuously, generating reports and alerts;
- Conduct qualitative and quantitative research with drivers, from designing the instrument to execution and analysis of results;
- Extract actionable insights from research and prioritize them for the Product and Operations areas;
- Build the V1 of the unified earnings journey, covering flow, content, milestones, and in-app communications;
- Define earnings profiles and personas for the Super and Elite programs, segmenting by behavior, expectations, and needs;
- Act as a bridge between the Loyalty, Product, Rivia, and Benefits areas, maintaining alignment with stakeholders and promoting data-driven decisions.
Ingredients we are looking for
- Strong communication and public speaking skills for presentations, negotiation, and leading discussions with stakeholders;
- Experience with process and project management tools, such as Jira, Confluence, Notion, or similar;
- Organization to manage multiple fronts with traceability and meeting deadlines;
- Familiarity with generative AI tools, such as ChatGPT or Claude, to accelerate analysis and documentation;
- Ability to build alignment and maintain good relationships with different stakeholders;
- Proactivity and autonomy to identify problems and initiate solutions without depending on constant direction;
- Creativity to design innovative experiences and research approaches.
To enhance the flavor
- Knowledge of data and SQL—Databricks or similar platforms—to support analyses and indicators with more depth;
- Visual and analytical communication: ability to transform insights into clear presentations in Google Slides and advanced proficiency in Google Sheets.
Learn about our initiatives →
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