Mexico
Banco Mercantil del Norte, S.A.
icorp
On-Site IT Support Engineer
Mexico
El Marqués, Querétaro, Mexico
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About the opportunity
Join Our Team!
Are you passionate about providing quality technology solutions? This is your opportunity to stand out!
At icorp, we are excited to open our doors to an exceptional On-Site Support Engineer who shares our enthusiasm for technical excellence and customer service. If you are looking for a dynamic work environment, growth opportunities, and a collaborative team, we want to meet you!
Schedule
Monday to Friday, from 8:30 to 18:00 hrs
Work Location
El Marqués, Querétaro
Do you feel ready for this exciting challenge? Apply as soon as possible! and take the first step towards a rewarding career at iCorp.
Minimum requirements
- Bachelor's Degree/Engineering in Systems, Communications, Networks, or related field.
- Ability to drive a standard transmission car and possess a valid driver's license.
- At least 3 years of experience in ICT support.
Essential Knowledge
- Solid experience in technical user support.
- Windows 11 Operating System
- Active Directory
- Microsoft Office
- Pivot Tables
- VPN Creation
- Virtual Machine Creation (VirtualBox, VMware, Hyper-V, KVM).
- PC and Laptop Maintenance and Service
- Structured cabling
Main Activities and Responsibilities
- Provide technical support to users: incidents and requests.
- Handle requests via tickets, preferably with experience in the Service Desk Plus program.
- Document, resolve, and escalate tickets efficiently.
- Configure equipment for optimal performance.
- Provide support both remotely and on-site.
- Preventive maintenance of computer equipment, printers, projectors, and audio equipment.
- Participate in the inventory of all IT equipment.
Why join us?
- We offer base salary + Additional Bonuses + Legal Benefits
- Opportunities for professional growth and development.
- Collaborative and friendly work environment.
- Challenging projects that will stimulate your creativity.
- Recognition and rewards for your hard work.
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