IT / OT Technical Support Engineer

On-siteMexico

San Luis de la Paz, Guanajuato, Mexico

Automatic translation. Check the original.

About the opportunity

At icorp, we are looking for an OT/IT Technical Support Engineer to join our Application Support team.

Your main objective will be to provide technical support for the site's IT and OT infrastructure, ensuring the operational continuity of technological systems, industrial networks, end-user equipment, and cybersecurity platforms. You will be the key point of contact and liaison between the Operations, Technology, Cybersecurity, and specialized vendor teams.

Location: San Luis de la Paz, Guanajuato

Schedule: Monday to Friday Schedule: 7:30 am - 5:30 pm

Main Responsibilities

IT User Support: Provide first and second-level support for incidents and requests regarding laptops, desktops, printers, Microsoft 365, Teams, and corporate tools.

Ticket Management: Log, categorize, document evidence, escalate in a timely manner, and ensure compliance with Service Level Agreements (SLA).

Network Infrastructure: Diagnose LAN/WAN/WiFi connectivity, DNS, gateways, and latency by performing technical tests (Ping, Tracert, Nslookup), in addition to providing basic support for switches and routers.

OT Infrastructure: Perform initial monitoring, industrial asset surveys, topology documentation, and support the integration and operational validation of IT/OT platforms.

CCTV and Electronic Security: Provide first-level support for the CCTV system (verifying camera availability, connectivity, and visualization).

Industrial Equipment and Power: Visually inspect racks and labeling, validate UPS functionality, and check alarms and indicators.

OT Cybersecurity: Support the implementation of security controls, authorized scans, vulnerability identification, and incident response.

Required Technical Knowledge

Education: Undergraduate or degree holder in Systems Engineering, Information Technology, Telecommunications, Mechatronics, or a related field.

Experience: 3 to 5 years in technological infrastructure support.

Language: Basic English

Administration and support for Windows 10/11, Microsoft 365, Active Directory, and Windows Server.

Network fundamentals: TCP/IP, DNS, DHCP, structured cabling, and troubleshooting for LAN/WAN/WiFi.

Ticket management and asset inventory tools.

Knowledge or experience in OT Infrastructure, industrial cybersecurity, CCTV, and UPS.

Base salary

Performance bonus

Statutory benefits

Opportunities for learning and integration in industrial technology (IT/OT) environments.

Languages

IT / OT Technical Support Engineer

About the opportunity

Main Responsibilities

Required Technical Knowledge

Show your skills.Get discovered.

More opportunities with one profile

Keep exploring

Applied AI Engineer - LLMs & Agentic Systems | Remote Mexico/LATAM

Machine Learning Lead, Data Science and AI

Server Infrastructure Administrator