Technical Support Representative

The Technical Support Representative is responsible for delivering comprehensive technical support across HomeWAV’s software and hardware product lines, including agency systems, consumer applications, platform capabilities, and hardware solutions. This role ensures timely incident restoration, adherence to service level agreements (SLAs), and effective management of service requests to support County partners and end users.

The Technical Support Representative serves as a technical subject matter expert, prioritizing, troubleshooting, escalating, and resolving incidents to maintain system performance and customer satisfaction. Working cross-functionally with internal teams, this position plays a critical role in ensuring operational continuity, meeting customer requirements, and upholding service standards in a dynamic, growth-oriented environment.

The responsibilities listed above are representative of the role. Additional duties may be assigned to meet the needs of the organization.

Travel Requirement: None.

Physical Requirements: None.

Education

Experience

Technical Skills

Professional Skills

HomeWAV offers a comprehensive benefits program designed to support employee well-being, professional growth, and work-life balance, including:

• Health & Wellness: Medical, dental, and vision coverage, along with supplemental coverage options such as critical illness and accident insurance.

• Maternity, Paternity & Parental Leave

• Financial Security: 401(k) plan with company contribution, life insurance, and disability coverage.

• Time Off & Flexibility: PTO, paid holidays, and work-life balance initiatives.

• Growth & Development: Training and career development opportunities.

• Culture: Purpose-driven work environment supported by company events, team celebrations, employee merchandise discounts, and discounted gym memberships.

HomeWAV is an Equal Opportunity Employer and is committed to providing a workplace free from discrimination. Employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, genetic information, or any other status protected by applicable federal, state, or local laws.

DISCLAIMER

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.