Mexico
Corning
HEXAWARE
DC Engineer Specialist
Mexico
Mexico, Chihuahua, Mexico
Key Responsibilities
- Perform Level 1 analysis and support for reported incidents and service requests.
- Investigate issues, identify root causes, and create clear, actionable defect reports for development teams.
- Triage and manage incidents in accordance with established SLAs.
- Act as a primary point of communication between clients, product teams, development teams, QA teams, and IT support teams.
- Create and maintain knowledge base content, including troubleshooting guides, user documentation, and how-to articles.
- Troubleshoot complex issues, narrow down root causes, and recommend effective solutions.
- Manage multiple tasks and priorities in a dynamic environment.
- Collaborate with cross-functional teams to ensure timely issue resolution and continuous service improvement.
Requirements
- Minimum 5 years of experience as a Support Analyst, Application Support Engineer, or similar support role.
- Strong proficiency with Microsoft Excel.
- Excellent written and verbal communication skills.
- Ability to independently manage workload and drive issues to resolution with minimal supervision.
- Familiarity with finance concepts and financial models.
- Experience leveraging AI tools and agents to improve productivity, analysis, troubleshooting, or support processes.
- Strong analytical and problem-solving skills.
- Ability to investigate incidents, perform root cause analysis, and communicate findings effectively.
- Experience working in a client-facing environment and coordinating across multiple teams.
Optional Requirements
- Experience working with databases, including querying and data analysis.
- Experience supporting or maintaining financial models built in Excel.
- Prior experience in financial services, valuation, or investment-related applications."
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