TECHNOLOGY SUPPORT ENGINEER

Mexico

Ixtapaluca, México, Mexico

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RESPONSIBILITIES

Provide technical support by addressing requests and incidents from users across the various business areas of Grupo Coppel; as well as maintaining computer equipment in optimal condition through preventive/corrective maintenance programs and participating in business-impact projects, including store and bank openings and renovations.

Address equipment incidents reported by users across the various operational business areas of Grupo Coppel.

Install equipment for business-impact projects to improve customer experience and productivity in customer-facing areas.

Verify the correct functioning of equipment in all assigned implementations and projects, adhering to work schedules.

Install and maintain computer and technology equipment, complying with established corrective and preventive maintenance programs.

Install equipment for store and bank openings and renovations to support company growth.

Review damaged or replaced equipment and repair damages and malfunctions.

Keep physical inventories of computer and communications equipment for each center updated.

Install and maintain operational security systems, including alarms and closed-circuit television (CCTV) systems that monitor stores, banks, warehouses, and offices.

Install and maintain the operation of the communications antenna network for stores, distribution centers (CEDIS), and regional staff offices.

Install and maintain the fleet of GPS devices in distribution center (CEDIS) merchandise delivery units.

Maintain updated network and link documentation for each store, distribution center (CEDIS), and staff office.

Install and maintain structured cabling in each store, distribution center (CEDIS), and office.

Configure, install, and maintain the operation of servers and telecommunications equipment in each store, distribution center (CEDIS), and office.

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TECHNOLOGY SUPPORT ENGINEER

RESPONSIBILITIES

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