Mexico
BradesCard México
Grupo Coppel
TECHNOLOGY SUPPORT ENGINEER
Mexico
Ojo de Agua, State of Mexico, Mexico
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About
Provide technical support by attending to the requests and incidents of users from the different business areas of Grupo Coppel; as well as maintaining computer equipment in optimal condition through preventive/corrective maintenance programs and participating in business impact projects, store and bank openings and renovations.
"At Grupo Coppel, we are a community where human dignity prevails over any other condition, for this reason, we support inclusion, diversity, and equal opportunities without making differences based on race, place of origin, religion, beliefs, age, appearance, sexual orientation, gender identity, disability, etc."
Responsibilities
- Attend (in person or remotely) equipment incidents reported by users from the different operational business areas of Grupo Coppel.
- Perform the installation of equipment (IT) for business impact projects to improve customer experience and productivity in customer-facing areas.
- Verify the correct functioning of the equipment in all assigned implementations and projects, complying with work schedules.
- Install and maintain functional computer and technology equipment, complying with established corrective and preventive maintenance programs.
- Perform the installation of equipment (IT) in store and bank openings and renovations, to strengthen the company's growth.
- Inspect damaged or replaced equipment, repair damage and failures in them.
- Keep physical inventories of computer and communication equipment for each center updated.
- Install and maintain operable security systems, both alarms and closed-circuit video surveillance, that monitor stores, banks, warehouses, and offices.
- Install and maintain the operation of the communication antenna network for stores, distribution centers, and regional staff offices.
- Install and maintain the fleet of GPS devices in the merchandise distribution units of the distribution centers.
- Keep the documentation of networks and links updated for each store, distribution center, and staff office.
- Install and maintain structured cabling in each store, distribution center, and office.
- Configure, install, and maintain servers and telecommunications equipment in operation at each store, distribution center, and office.
- Attend to equipment incidents reported by users from the different operational business areas of Grupo Coppel.
- Perform the installation of equipment for business impact projects to improve customer experience and productivity in customer-facing areas.
- Verify the correct functioning of the equipment in all assigned implementations and projects, complying with work schedules.
- Install and maintain functional computer and technology equipment, complying with established corrective and preventive maintenance programs.
- Perform the installation of equipment in store and bank openings and renovations, to strengthen the company's growth.
- Inspect damaged or replaced equipment, repair damage and failures in them.
- Keep physical inventories of computer and communication equipment for each center updated.
- Install and maintain operable security systems, both alarms and closed-circuit video surveillance, that monitor stores, banks, warehouses, and offices.
- Install and maintain the operation of the communication antenna network for stores, distribution centers, and regional staff offices.
- Install and maintain the fleet of GPS devices in the merchandise distribution units of the distribution centers.
- Keep the documentation of networks and links updated for each store, distribution center, and staff office.
- Install and maintain structured cabling in each store, distribution center, and office.
- Configure, install, and maintain servers and telecommunications equipment in operation at each store, distribution center, and office.
Requirements
- Minimum experience of 1 year in Technology Support.
- Experience in diagnosing and troubleshooting software and hardware problems, preventive maintenance.
- Other knowledge: Configuration and installation of devices, equipment repair, links and networks. Communication antennas, structured cabling, alarm connection, servers, Windows.
- Schedule: 9 am to 7 pm. 5 days a week and 2 days off. (Rotating days off) Location: CEDIS Tecámac.
- Valid driver's license.
A business group of Mexican capital founded in Culiacán, Sinaloa. In 2021, it celebrates 80 years improving the lives of millions of Mexicans. It has a presence in all states of the country, has 113,000 collaborators, and is one of the 10 main employers in the Mexican Republic. It is composed of three business units: Tiendas Coppel, Afore Coppel, and BanCoppel.
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