Grupo Coppel

Oct 29, 2026

National Manager of Retail IT Evolution Solutions

Mexico

Monterrey, Nuevo León, Mexico

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About

Lead the strategy, development, implementation, and ongoing operation of software solutions for the Supply Chain, driving technological evolution aligned with business objectives to maximize the operational efficiency of distribution centers (CEDIS), automate logistics processes, and ensure excellence and continuity in customer service.

"At Grupo Coppel we are a community where human dignity prevails over any other condition; for this reason, we support inclusion, diversity, and equal opportunity without making distinctions based on race, place of origin, religion, beliefs, age, image, sexual orientation, gender identity, disability, etc."

Responsibilities

Lead the design and definition of the technological strategy for the entire Supply Chain, conducting in-depth analysis of current CEDIS workflows to automate operational processes and eliminate bottlenecks, making technology a key enabler for operational efficiency and customer experience.

Direct the full lifecycle of technological solutions, coordinating cross-functionally with Centers of Excellence (COE) and multidisciplinary development teams both within the Group and internationally, ensuring the use of flexible architectures to deliver robust products with strict standards that support high transaction volumes and guarantee orderly technological growth.

Proactively evaluate and integrate disruptive digital tools, researching global trends to continuously modernize the company's ecosystem (WMS, OMS, TMS, IM, etc.), avoiding technical obsolescence and preparing the organization for an omnichannel future, keeping the Supply Chain one step ahead in the industry.

Ensure maximum availability, optimal performance, and stability of all platforms and systems in the CEDIS, implementing preventive monitoring and robust contingency plans to perform maintenance without impact, thereby avoiding any disruption in the picking, storage, and distribution of merchandise.

Govern the relationship, quality, and deliverables of external companies and service providers, defining rigorous Service Level Agreements (SLAs) and requiring compliance with cybersecurity standards to negotiate scopes that complement internal operational capacity during demand peaks.

Ensure that technological solutions are aligned with business objectives by working closely with other business units to understand their needs and priorities, guaranteeing that technological solutions meet requested functionalities, solve needs, and increase the profitability of the Store and CEDIS.

Guarantee the implementation of technological transformation initiatives to improve operational efficiency, customer experience, and competitiveness in the Retail market.

Define opportunities for improvement and innovation in practices and technologies, working with Technology Architecture for their analysis, identifying use cases, providing feedback, and strengthening the group's technology stack.

Evaluate digital solutions and technological tools in the market and those proposed by the Ecommerce, IT Operations, and Technology Architecture areas, which allow for the evolution of the Retail IT technological ecosystem.

Guarantee the enablement of processes and solutions related to our customers' digital experience through the coordination of GC's multidisciplinary teams.

Ensure the efficient integration of physical and digital channels through innovative technological platforms.

Evaluate the requirements and needs of business areas to design comprehensive and holistic solutions aligned with the corporate technology strategy.

Ensure the expansion of Retail capabilities, reaching high levels of efficiency in the Store, CEDIS, and commercial systems to provide conditions that improve customer experience and conversion rates.

Supervise the implementation of new systems, platforms, and technological solutions, ensuring compliance with deadlines, budget, and quality requirements.

Recommend strategic adjustments based on the performance of implemented technologies and changing market needs.

Ensure that all technological solutions comply with cybersecurity standards, data protection, and current regulations.

Establish key performance indicators through the analysis of results in the various initiatives related to Retail and supervise the behavior of said KPIs, with the aim of identifying and proposing improvement actions based on data.

Requirements

5 to 6 years as a Senior Manager in Store, Supply Chain, or Commercial Solutions.

4 to 5 years as a National Manager in Store, Supply Chain, or Commercial Solutions, 4 to 5 years as an Assistant Director of Enablers in systems and Operations transformation, 4 to 5 years as an SBP participating strategically in the Store, Supply Chain, or Commercial verticals.

Knowledge in the adoption and implementation of existing technology trends such as WMS, OMS, TMS, IM, including the use of AI, process management, and optimization.

Proven ability to make critical decisions based on data analysis (Data-Driven) and the performance of implemented technologies.

Agile methodologies (SCRUM MASTER, SAFE), ITIL certification, PMP (complementary certifications).

Advanced English C1.

Education

Bachelor's degree in Computer Systems Engineering, Information Technology, or Business Management.

Master's degree in Business Administration, Technological Innovation Management, or Logistics and Supply Chain.

Benefits

Base salary

Savings fund

Discounts on furniture and clothing purchases

Christmas bonus (Aguinaldo)

Vacation time

Vacation premium

Profit sharing

Birthday day off

Study scholarships

School supplies

Family protection club

Pleasant work environment

Among other benefits and perks.

A business group with Mexican capital founded in Culiacán, Sinaloa. In 2021 it celebrates 80 years of improving the lives of millions of Mexicans. It has a presence in every state in the country, has 113,000 employees, and is one of the 10 main employers in the Mexican Republic. It is composed of three business units: Tiendas Coppel, Afore Coppel, and BanCoppel.

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National Manager of Retail IT Evolution Solutions

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