United States
The MITRE Corporation
Global Enterprise Services, LLC
DISANet Systems Monitoring Center Administrator (DSMC)
United States
Fort Meade, Maryland, United States
About the opportunity
M-F 3-11 shift – Full-time on-site support required
Temporary position until November 30, 2026
Required Qualifications *
Must have Active DoD Secret Clearance
- Bachelor’s degree and 4+ years of relevant experience; additional years of relevant experience may be substituted in lieu of a degree. *
- Experience supporting enterprise IT operations, network operations, a Network Operations Center (NOC), or a similar monitoring environment. *
- Experience using one or more enterprise monitoring platforms such as SolarWinds, ScienceLogic, Aternity, or comparable tools. *
- Experience identifying and analyzing infrastructure, network, service, or end-user performance issues using monitoring data. *
- Experience creating and tracking incidents using ServiceNow ITSM or a comparable IT service management platform. *
- Experience developing operational reports, metrics, dashboards, and status reports. *
- Experience with Power BI or comparable data visualization/reporting tools. *
- Strong technical writing skills, including the ability to clearly document outages, impacts, timelines, and technical events. *
- Ability to interpret technical information and translate it into concise reporting appropriate for both technical teams and leadership. *
- Proficiency with Microsoft Office products, including Word, Excel, and PowerPoint. *
- Ability to work onsite Monday through Friday from 3:00 PM–11:00 PM, with occasional weekend or after-hours support based on mission requirements. *
- Active DoD IAT Level II certification prior to start.
Primary Responsibilities *
- Provide continuous monitoring and operational awareness of enterprise network infrastructure, services, systems, and end-user experience using SolarWinds, ScienceLogic, Aternity, and other approved monitoring platforms. *
- Monitor alerts, events, performance indicators, and service health to identify outages, degradation, abnormal conditions, and potential mission impact. *
- Perform initial analysis of monitoring alerts to determine scope and potential impact and initiate appropriate escalation to Tier 3 engineering or other responsible technical teams. *
- Create incident tickets for identified outages and ensure incidents are escalated to the appropriate teams within established timeframes. *
- Track network outages, service disruptions, VIP-impacting incidents, and other high-visibility events through resolution, maintaining accurate status and timeline information. *
- Develop and distribute twice-daily operational status reports, outage notifications, and other required operational reporting. *
- Document significant events, outages, escalations, and actions within the Master Station Log (MSL). *
- Correlate information across multiple monitoring platforms to provide a comprehensive view of network, service, and end-user experience. *
- Develop and maintain Power BI dashboards and reports to communicate operational health, availability, incident trends, performance, and other key metrics. *
- Generate ad hoc, daily, weekly, and monthly reports using Power BI, ServiceNow, SolarWinds, ScienceLogic, Aternity, and other approved data sources. *
- Support onboarding and offboarding of network devices, services, and other assets within monitoring platforms to maintain accurate and complete monitoring coverage. *
- Identify gaps in monitoring coverage, including devices or services that are not reporting or being monitored as expected, and coordinate corrective action. *
- Interface with DISA customers, technical teams, and leadership to communicate operational status, significant events, emerging trends, and mission impacts. *
- Prepare and deliver operational briefings and status updates for both technical and senior leadership audiences. *
- Support configuration and integration of monitoring and reporting platforms as necessary to improve visibility, reporting accuracy, and operational awareness. *
- Maintain clear, concise, and accurate documentation in a fast-paced operational environment.
Desired Qualifications *
- Hands-on experience with multiple enterprise monitoring platforms, particularly SolarWinds, ScienceLogic, and Aternity. *
- Experience developing Power BI dashboards, including combining or presenting data from multiple operational data sources. *
- Experience developing reports and dashboards within ServiceNow. *
- Experience correlating infrastructure monitoring, network performance, incident, and end-user experience data to identify service-impacting conditions. *
- Experience supporting DISA, DoDNet, or another large-scale DoD enterprise environment. *
- ITIL v3/v4 certification or practical experience working within ITIL-based operational processes. *
- Experience preparing and delivering operational briefings to senior government or organizational leadership. *
- Knowledge of DoD enterprise IT policies, procedures, and operational reporting requirements.
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