Brazil
Pentera
Fiserv
Senior Monitoring and Observability Engineer
Brazil
São Paulo, São Paulo, Brazil
PythonSQLPostgreSQLGo
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Job Title
Calling all innovators – find your future at Fiserv.
We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Senior Monitoring and Observability Engineer
What does a successful Senior Monitoring and Observability Engineer at Fiserv do?
A successful Senior Monitoring and Observability Engineer at Fiserv drives operational reliability through a robust observability and monitoring strategy in critical environments. This position transforms technical and operational needs into scalable solutions that enhance visibility, availability, and performance of hybrid platforms. It works collaboratively with infrastructure, application, operations, and architecture teams to implement observability capabilities from scratch and stabilize them with operational excellence. We are looking for a person with a technical vision, a consultative approach, and the ability to lead complex initiatives in a dynamic FinTech environment.
What you will do
- Assess the current monitoring and observability environment to identify gaps, risks, and improvement opportunities across mainframe and cloud platforms.
- Design reference architectures, instrumentation standards, and models for events, metrics, logs, traces, dashboards, and alerts.
- Lead the end-to-end implementation of observability capabilities, including integrations, automations, technical governance, and transition to operations.
- Define operational and technical indicators, alert criteria, SLI/SLO, and mechanisms to reduce noise and anticipate failures.
- Create executive and operational dashboards to track health, availability, capacity, performance, and trends.
- Integrate observability into incident, problem, and change management processes to strengthen root cause analysis and continuous improvement.
- Collaborate with mainframe, cloud, network, security, SRE, architecture, and operations teams to ensure aligned and sustainable execution.
- Document standards, runbooks, support procedures, and knowledge transfer materials.
Minimum requirements
What you need
- Experience in observability, infrastructure monitoring, APM, log analysis, and event management in critical environments.
- Experience in designing and implementing dashboards, actionable alerts, metrics, logs, traces, SLI/SLO, and health checks.
- Experience with hybrid platforms involving mainframe and cloud, including z/OS, JCL, batch processing, operational events, subsystem monitoring, and distributed services.
- Experience in automation with Python, integration via REST APIs/HTTPS, technical troubleshooting, and operating services on Linux and/or Windows Server. Knowledge of authentication, certificates, proxy, DNS, and corporate connectivity.
- Experience integrating with ITSM platforms (preferably ServiceNow), relational databases, SQL, and operational support practices in high-availability environments.
- Advanced English, oral and written.
Desirable qualifications
- Experience implementing observability practices from scratch, covering design, integration, go-live, and stabilization.
- Experience with PostgreSQL, SQL, data retention, auditing, and processing of operational data.
- Experience with ServiceNow or equivalent platforms for incident, event, and automation integration.
- Experience in regulated environments, 24/7 operations, and support models with high availability requirements.
- Experience with frameworks and certifications related to Cloud, SRE, ITIL, Observability, or Mainframe technologies.
- Experience applying techniques for alert fatigue reduction, anomaly detection, threshold definition, and proactive monitoring.
Our Culture
Our aspiration is to move money and information in a way that moves the world. Our goal is to deliver superior value to our customers through cutting-edge technology, focused innovation, and excellence in everything we do.
Our Values
Our values guide how we make decisions and fulfill our commitments to our customers and each other. They express what we value and consider important. They guide our daily decisions and underpin the culture we want to work in.
- Earn customer trust every day.
- Create with purpose.
- Inspire and achieve excellence.
- Do the right thing.
- Fulfill the promise of One Fiserv.
Our culture, based on collective pride and recognition of each employee's achievements, is visible every day through our social media posts #FISVProud.
Our Benefits
- Meal voucher or food voucher (no payroll deduction).
- Transportation voucher / Flash Mobility Card.
- Health insurance with no co-payment for the employee.
- Dental insurance.
- Life insurance.
- Private pension plan.
- Childcare assistance.
- Bonus / Profit Sharing (PLR).
- TotalPass.
- Day off on your birthday.
- Partnerships with various educational institutions.
- Internal recognition and reward program aligned with Fiserv Values (points can be exchanged for prizes).
- Well-being program with initiatives focused on employees' mental, physical, and financial health.
Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
Our commitment to Diversity and Inclusion
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
Note to agencies
Warning about fake job posts
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
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