United States
Siemens
EXL
Product Lead (Production Engineering)
United States
South Carolina, United States
PythonSQL
Key Responsibilities ~ 8 Years experience *
- Provide production support for Oracle WebLogic and Eclipse GlassFish application servers, including configuration, performance tuning, patching, and troubleshooting of application issues. *
- Manage and support Apache and Microsoft IIS web services (site configuration, application pools, SSL certificates, logging, and performance optimization). *
- Support SFTP/SSH file transfer systems, including user access requirements, key management, transfer monitoring, troubleshooting connectivity issues, and ensuring secure data movement. *
- Manage Active Directory-related support tasks including user/group account management, authentication issues, and integration with applications. *
- Perform and support code deployments / code moves across environments (UAT and PROD), including coordination with development teams, validation of deployments, and rollback procedures when required. *
- Knowledge of Broadcom CA Workload Automation used to create and manage batch jobs across UAT and PROD environments. *
- Troubleshoot production incidents across the full stack (web servers, application servers, databases, middleware, networking, and OS levels). Diagnose root causes and help implement permanent fixes. *
- Monitor production systems using available tools and respond to alerts *
- Collaborate with development, infrastructure, security, and database teams to resolve issues and improve system reliability. *
- Participate in change management processes and ensure production changes follow established controls. *
- Support capacity planning, performance analysis, and continuous improvement initiatives for supported platforms.
RESPONSIBILITIES
- Monitoring the databases alerts and jobs
- Create users and assign permissions based on the level of database access
- Help & Troubleshoot Application and Platform specific issues
- Ensure that bug fixes releases are fully tested with minimal defects before releases
- Understand and review the business requirements working with operations / functional teams
- Coordinate all activities with Onshore DBA Team to ensure coverage and speedy time to resolution
Required Skills & Experience ~ 5 years experience *
- Strong hands-on experience supporting Oracle WebLogic and GlassFish application servers in nonproduction environments. *
- Experience with Microsoft IIS and site administration on web servers. *
- Experience with SFTP/SSH server administration and secure file transfer troubleshooting. *
- Working knowledge of Oracle Database and Microsoft SQL Server (connectivity, basic SQL, performance issues, and common troubleshooting). *
- Experience with Active Directory administration and troubleshooting authentication/authorization issues. *
- Proven ability to perform and support code deployments/releases in non-prod and production environments. *
- Strong troubleshooting and problem-solving skills across application, middleware, database, and infrastructure layers. *
- Familiarity with Windows and Linux operating systems in a production support context. *
- Experience with monitoring tools, log analysis, and incident management processes. *
- Ability to work under pressure, prioritize incidents, and communicate clearly with technical and non-technical stakeholders. *
- Scripting experience (PowerShell, Bash, or Python) for automation of support tasks. *
- Customer-focused mindset with a strong sense of ownership. *
- Ability to work independently and as part of a collaborative support team.
QUALIFICATIONS
- Bachelor Degree 6 - 8+ Yrs
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