United States
SanMar- External
Evapco
IT Support Specialist
United States
Madera, California, United States
Job Summary
IT Support Specialist
A desktop support specialist is responsible for diagnosing and fixing technical issues with hardware or software systems.
Typical Working Conditions
Department: Maintenance
Position Reports To: Facility Manager
- Industrial setting (i.e. factory, outdoor)
- Temperature Extremes, in general, from 20° F. to 110° F.
- Requires very good agility (i.e. bending, standing, walking, climbing, reaching, squatting, twisting, and lifting)
- Normal work week Monday through Friday, Saturday work likely, some Sunday work
- 100% on-site (Monday through Friday, [Hours, e.g., 8:00 AM – 4:30 PM]).
Knowledge, Skills, & Experience
- High School Diploma or GED Equivalent, is required
- Strong knowledge and experience with Domains, PC hardware, Operating Systems, and Software Technology
- Working knowledge of MS Office 2007 or higher
- Excellent verbal/written communication, multi-tasking, interpersonal, and organizational skills
- College degree, in a relatable field of study, is preferred
- 2 years or more of IT related experience preferred
- Bilingual (English/Spanish), is preferred
Essential Functions
- Provide Technical Assistance and Support for issues related to Computer Systems, Software, and Hardware
- Record, track, and Document Help Desk requests and service calls in a timely manner in person or remotely
- Support and Troubleshoot Remote Access and Client VPN software
- Provide PC support and troubleshooting for in-house applications and Workflows
- Rebuild PC’s; Imaging, Installing, and configuring Windows Operating system and client-side applications
- Install, configure, and maintain common Peripheral Devices in an Office and Shop Floor Environment
- Install and Troubleshoot Networking and Ethernet Cabling
- Manage Software and Hardware Licensing and Asset Tracking
- Manage CMMS software and database
- Assist with creating purchase orders and managing all hardware/software components
- Provide VoIP phone support and administration including system adds, changes, and moves
- Maintain desktop backup and recovery software for client workstations
- Support Mobile devices and e-mail configuration
- Support User/Computer accounts in Active Directory
- Perform post-resolution follow-ups and documentation
- Assist IT Management and Network Engineers with IT related projects
- Assist Maintenance department on various projects/tasks when needed
- May perform other duties as assigned
Evapco’s Summary of Pay & Benefits
- The salary range consists of base pay and most recent profit sharing bonus amounts
- Medical, Vision, & Dental Insurance
- Employee Stock Ownership Program – we are an employee-owned company
- Profit Sharing Bonus – which is paid twice per year
- (k)larity Plan - Voluntary Employee Retirement Savings Plan
- Paid Holidays
- Paid Vacation
- Paid Maternity and Paternity Leave
- Bereavement Pay
- Company Paid Basic Life Insurance equivalent to base salary, with option for Supplemental Life election
- Paid Sick Leave
- Long Term Disability
More opportunities with one profile
Want to be considered for more roles without repeating the whole process? Create your profile and be found by companies using Nort.
Create my profile