Germany
Benjamin
epilot GmbH
Customer Success Engineer (m/f/d) - B2B SaaS
RemoteGermany
Cologne, North Rhine-Westphalia, Germany
Automatic translation. Check the original.
About the opportunity
Build the platform with us that is changing the energy market
epilot is digitizing the energy industry with a cloud platform that connects utility companies, energy providers, and network operators with their partners. As a growing scale-up from Cologne, we are working to rethink collaboration among all market participants – from product development to service delivery.
As a Customer Success Engineer, you are the technical heart of the CS team. Not just knowing how our platform works – but actively shaping how it should work. Thinking visionary, working hands-on in lighthouse projects, and scaling best practices as blueprints: that's your daily routine. You are not responsible for carrying out standard onboardings. Other teams handle that. You focus on what is complex, visionary, and scalable.
Whether you're a Solutions Engineer, Technical Consultant, or Technical Account Manager – if you're working in one of these roles today, you'll recognize a lot here: complex customer setups, technical consulting, presales support. At epilot, we call this role Customer Success Engineer because it combines all of that – with a clear focus on technical implementation: You configure complex setups hands-on in the platform, transfer proven solutions into reusable templates, and provide structured feedback to the product teams that directly influences further development.
What awaits you
Lighthouse Projects & Advanced Configuration
The largest part of your work: strategically important customer projects where standard solutions are not enough.
You are the interface between Customer Success, Product, and our most technically demanding customers.
- Hands-on work on lighthouse projects and complex Proofs of Concept – from conception to implementation in the platform, supported by a project manager.
- Configure sophisticated setups, identify recurring patterns, and derive reusable building blocks for the entire CS team – e.g., workflow configurations, automation logic, or interface patterns.
Blueprints & Platform Expertise
Side note: Blueprints are pre-configured platform templates at epilot for typical customer scenarios. Instead of starting every project from scratch, you ensure that proven setups are available as ready-made templates.
- Configure, document, and maintain blueprints – based on real project experiences, not theory.
- Test new features as an early adopter and provide structured feedback to product management – always in terms of platform logic, never individual solutions.
- Refine customer requirements in close exchange with product management and support feature prioritization.
- Train and empower Onboarding Managers and Customer Success Managers during the rollout of new features, so that platform knowledge quickly reaches the team.
- Share knowledge proactively: through internal training, documented learnings, and direct exchange – so that expertise scales instead of remaining with individuals.
Sales Support, Community & Escalations
- Presales: Act as a technical sparring partner in demanding sales pitches – convince customers of the ideal setup and clearly represent epilot's interests.
- Champions Group: Build and moderate a group of power users on the customer side who test new features early, provide product feedback, and contribute improvement ideas – as a direct line between customer reality and product development.
- 2nd & 3rd Level Support: Solve complex technical escalations as a sparring partner for our software developers – step in where others can't proceed.
What you bring
What you should bring
- Technical affinity and hands-on mentality – configuring, building prototypes, and finding alternative solutions when necessary are part of your daily routine.
- Several years of experience in B2B SaaS, ideally in a vertical market.
- Project experience in a role such as Technical Consultant, Solutions Engineer, or equivalent.
- Strong communication skills – inspire customers for an ideal setup without overriding their own interests.
- Fluent German and English skills, as you will advise German-speaking customers directly and work in an international team.
That would be a plus
- Experience in the energy industry (municipal utilities, energy providers, network operators, solution providers).
- Practical experience with AI-powered tools for configuration, automation, or prototyping.
- Familiarity with low-/no-code platforms or configurable SaaS products.
- Basic understanding of ERP systems, interfaces, and IT architectures on the customer side.
Your Mindset
- Solutions are the focus, not tickets.
- Close to the customer, but always with an eye on the big picture.
- The right question is not just 'What does the customer want?', but also 'What *should* the customer want?'
- Knowledge is made shareable – through documentation, blueprints, and demos.
Still not convinced? Here's our promise to all future epilot employees: takeoff.epilot.cloud/
We welcome applications from people of all backgrounds, regardless of gender, ethnicity, age, disability, or sexual orientation!
P.S.: If you're not sure if this position is still open, just check out epilot.cloud/karriere/ (you'll find all other open positions there, of course). If it's still online, we're still looking for candidates ;) So, what are you waiting for?
What we offer you
- The opportunity to actively shape one of the leading SaaS platforms in the energy market – not just to accompany it.
- Startup mentality: dynamic atmosphere, flat hierarchies, direct communication at all levels.
- A strongly growing company with an open communication culture, motivated colleagues, and an international corporate culture.
- Exponential learning curve – epilot is growing rapidly, and we expect the same from you.
- Flexible working hours and remote work – you decide where and when you work.
- Professional development, Urban Sports Club, JobRad (company bike program), regular team events, and much more.
- Transparency – everything is visible here and open for discussion.
More opportunities with one profile
Want to be considered for more roles without repeating the whole process? Create your profile and be found by companies using Nort.
Create my profile