Brazil
Orange Business
DXC Technology
Technical Support Lead
Brazil
Belo Horizonte, Minas Gerais, Brazil · Minas Gerais, Brazil
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About the opportunity
Job Description: DXC Technology helps global companies with their mission-critical systems and operations by modernizing IT, optimizing data architectures, and ensuring security and scalability in public, private, and hybrid clouds. The largest companies and public sector organizations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates. Learn more about how we deliver excellence for our clients and colleagues at DXC.com.
About the Area
Our Modern Workplace area is responsible for delivering innovative solutions that ensure secure, efficient, and collaborative digital work environments. We work with cutting-edge technologies to support critical operations, ensuring high availability, productivity, and a superior experience for our clients.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
Essential Job Functions
- Lead local and remote technical support operations, ensuring the quality and continuity of services provided to end-users.
- Coordinate and technically guide the support team, promoting the development of professionals' technical and behavioral skills.
- Act as a focal point for critical escalations, ensuring the rapid resolution of incidents and problems.
- Monitor performance indicators, productivity, and service levels (SLAs), proposing continuous improvement actions.
- Ensure the execution of operational processes according to established standards, procedures, and best practices.
- Coordinate activities related to infrastructure support, end-user devices, local networks, and corporate tools.
- Collaborate with global teams and multidisciplinary areas for the implementation of improvements and technology projects.
- Prepare operational reports and executive presentations on performance, risks, and improvement opportunities.
- Ensure the updating of the area's technical and operational documentation.
- Promote a culture of customer focus, service quality, and operational excellence.
Work Location: Uberaba - MG
Diversity and Inclusion
This opportunity is open to all qualified individuals, including People with Disabilities (PCD).
If you are seeking challenges in a pleasant and multinational work environment, then we definitely want to know more about you. Apply now using the links below, or directly to a position through our careers portal: jobs.dxc.technology
You can also find us at: facebook.com/DXCTechnology/ linkedin.com/company/dxctechnology
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
Basic Qualifications
- Experience in technical support, IT infrastructure, service desk, field services, or end-user support in corporate environments.
- Experience in coordination, technical leadership, or guidance of support teams.
- Knowledge of Windows operating systems, Microsoft 365, Active Directory, networks, and corporate environment technologies.
- Experience with incident management, requests, escalations, and monitoring of service indicators (SLAs).
- Effective communication skills with users, technical teams, local leadership, and global stakeholders.
- Advanced or fluent English for interaction with international teams and clients.
- Completed or ongoing higher education in Information Technology, Information Systems, Engineering, Computer Science, or related fields.
- Collaborative profile with strong organizational and problem-solving skills.
- Commitment to quality, continuous improvement, and team development.
Preferred Qualifications
- Certifications related to ITIL, Microsoft, infrastructure support, or IT service management.
- Experience in multinational environments and global support operations.
- Knowledge of ITSM tools for service and ticket management.
- Experience in digital transformation projects, Modern Workplace, or corporate environment migrations.
- Knowledge of cloud computing and corporate collaboration technologies.
- Experience with indicator management, capacity planning, and continuous process improvement.
What We Offer?
Various benefits, a competitive salary, and our values make DXC one of the most important and attractive companies to work for in the world. At DXC, our goal is to provide equal opportunity, respecting individualities, in order to build a work-life balance and constant opportunities for career growth.
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