Mexico
Toshiba Global Commerce Solutions - External
DXC Technology
Support Technician (On-site in Los Reyes La Paz)
Mexico
Fuentes del Valle, México, Mexico
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Job Description
This is a full-time position working on-site at our client's location in Los Reyes La Paz.
WORK ENVIRONMENT
On-site in Los Reyes La Paz.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
At DXC we use the power of technology to deliver mission-critical IT services that our clients need to modernize operations and drive innovation across their entire IT estate. We provide services through the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing, and Modern Workplace.
Our DXC Modern Workplace services enable client employees to easily find, understand, and interact with IT and their colleagues anytime, anywhere, and on any device. We power a personalized experience that allows employees to work seamlessly and securely.
ABOUT THIS ROLE
As a field support representative, you will proactively work and interact with end users at client sites, manage preventive and corrective troubleshooting for applications and/or systems, networking, network and application issues for standard industrial servers, specialized cluster environments, printing systems, mobile devices, hand held devices, and laptops, providing support across the 3 levels of hardware, software, and networks.
Joining DXC connects you with brilliant people who embrace change and seize opportunities to advance their careers and amplify client success. At DXC we support each other and work as a team, globally and locally. Our achievements demonstrate how we deliver excellence to our clients and colleagues. You will join a team that works to create a culture of learning, diversity, and inclusion and is dedicated to strong ethics and corporate citizenship.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
WHAT YOU WILL DO
- Provide support to users.
- Configure and manage equipment.
- Ticket resolution and follow-up.
- Active communication and teamwork skills to resolve any client incident/request.
- Provide software service, post-sales support, or service delivery and application solutions for standard and specialized systems.
- Resolve technical issues on assigned hardware and software platforms.
- Use proactive monitoring procedures/tools to identify opportunities for problem prevention.
Minimum requirements
WHO YOU ARE
- Technical degree, Bachelor's degree in Information Technology, Systems Engineering, Computer Science, Informatics, and/or related fields.
- 2 years of experience working in the technology industry.
- 2 years of experience providing support for computers, cell phones, printers, hand held devices, barcode scanners, among others.
- Advanced knowledge of operating systems and software.
- Basic networking.
- Android O/S.
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