Mexico
Toshiba Global Commerce Solutions - External
DXC Technology
Support Technician (On-site in Acapulco)
Mexico
Acapulco, Guerrero, Mexico
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Job Description
At DXC, we use the power of technology to deliver mission-critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services through our Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing, and Modern Workplace.
Our DXC Modern Workplace services enable customer employees to easily find, understand, and interact with IT and their colleagues anytime, anywhere, and on any device. We power a personalized experience that allows employees to work seamlessly and securely.
ABOUT THIS ROLE
As a field support representative, you will proactively work and interact with end users at customer sites, manage preventive and corrective troubleshooting for printing systems, mobile devices, handhelds, and laptops, providing support across 3 levels of hardware, software, and networking.
Joining DXC connects you with brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success. At DXC, we support each other and work as a team, both globally and locally. Our achievements demonstrate how we deliver excellence to our customers and colleagues. You will join a team that works to create a culture of learning, diversity, and inclusion, and is dedicated to strong ethics and corporate citizenship.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
WHAT YOU WILL DO
- Provide support to users.
- Configure and manage equipment.
- Inventory IT equipment.
- Ticket resolution and follow-up.
- Perform preventive and corrective maintenance on equipment (laptops, printers, mobile devices, handhelds, switches, nodes).
- Utilize active communication and teamwork skills to resolve any customer incidents or requests.
- Resolve technical issues on assigned hardware and software platforms.
- Use proactive monitoring procedures and tools to identify opportunities for problem prevention.
- Administer and manage manufacturing EPS systems at a customer site.
Minimum requirements
WHO YOU ARE
- Bachelor's degree in Information Technology, Systems Engineering, Computer Science, Informatics, or a related field.
- 2 years of experience working in the technology industry, specifically handling significant accounts (Windows operating systems, MS Office 365, thermal printers, handheld scanners, and basic networking skills).
- Experience working in the technology industry, specifically handling significant accounts.
- Working knowledge of domain policies, certificate consoles, control panel functions, networking, commands, mass file handling, and peripheral system diagnostics.
- Strong communication skills to listen to the customer and articulate solutions to resolve queries.
WORK ENVIRONMENT
On-site in Acapulco.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
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