Brazil
GFT Technologies SE
DXC Technology
Crisis Management Analyst
Brazil
São Bernardo do Campo, São Paulo, Brazil
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About the opportunity
DXC Technology helps global companies run their mission critical systems and operations by modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid cloud. The world's largest companies and public sector organizations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experiences across their IT estates. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.
About the Area
Resilient and robust cloud and infrastructure solutions form the foundation of any IT environment, ensuring simplified, optimized, and managed services, an always-connected enterprise, a scalable strategy, maximum efficiency in multicloud and on-premises environments, and more. We help you modernize your IT environment with cloud services and deliver critical, secure, and cost-effective traditional hosting, network, and mainframe capabilities.
Essential Job Functions
- Coordinate the technical analysis of critical and high-severity incidents, mobilizing responsible teams for service restoration.
- Classify, declare, and manage events according to severity and business impact.
- Conduct and orchestrate crisis rooms in multivendor environments, ensuring alignment between technical teams and stakeholders.
- Manage technical and executive escalations, ensuring timely communication throughout the incident lifecycle.
- Prepare and communicate status bulletins, executive reports, and updates on critical crises and incidents.
- Ensure the execution of post-incident processes, including timeline, root cause analysis (RCA), and problem logging.
- Support validation of changes and critical activities related to the stability of technology environments.
- Monitor operational and service level (SLA) indicators, promoting continuous improvement of incident management processes.
Basic Qualifications
- Experience in Critical Incident Management and crisis management in complex corporate environments.
- Practical knowledge of ITIL processes, especially Incident Management and Problem Management.
- Experience with ITSM tools, such as ServiceNow or equivalent platforms.
- Ability to coordinate multiple vendors and technical teams in multivendor environments.
- Knowledge of CMDB and IT service management processes.
- Experience in preparing management reports, operational indicators, and SLA tracking.
- Intermediate or advanced English for reading, writing, and professional communication.
- Clear communication, ability to influence, and decision-making in high-pressure situations.
- Ability to collaborate and work in multidisciplinary teams with a focus on results and customer experience.
Preferred Qualifications
- ITIL Foundation certification or higher.
- Certifications related to ITSM tools.
- Knowledge in SIAM (Service Integration and Management).
- Experience in Problem Management and root cause analysis.
- Experience in Business Continuity and Disaster Recovery (DRP).
- Experience coordinating vendors and technical mediation in mission-critical environments.
- Knowledge of operational governance and IT service management in a 24x7 environment.
What We're Offering?
Various benefits, competitive salary, and our values make DXC one of the most important and attractive companies to work for in the world. At DXC, our goal is to provide equal opportunities, respecting individualities, in order to build a balance between professional/personal life and constant career development opportunities.
If you are looking for challenges in a pleasant and multinational work environment, then we definitely want to know more about you. Apply now using the links below, or directly to a position through our career portal: jobs.dxc.technology
You can also find us at: facebook.com/DXCTechnology/ linkedin.com/company/dxctechnology
Diversity and Inclusion
This position is also intended for people with disabilities.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
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