Germany
NVIDIA
DKMS
IT Onsite Support Engineer (f/m/d) (Full-time, permanent)
Germany
Tübingen, Baden-Württemberg, Germany
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About the opportunity
A good job can make a big difference. With us, it can even provide a second chance at life!
As an international non-profit organization, our goal is to give as many blood cancer patients as possible worldwide a second chance at life and access to stem cell transplantation. To help even more patients, we regularly need reinforcement from dedicated and highly qualified employees with personality. In a global network of around 1.600 DKMS colleagues, we want to continue working towards this goal together with you and over 13 million registered donors.
The Information and Technology Services department manages and organizes all IT services for DKMS worldwide. For a modern and service-oriented organization like DKMS, data security and the use of state-of-the-art technologies are of central importance.
The Workplace Management Team is responsible for providing a reliable and secure IT work environment. This includes end-user support as well as the management of our external service desk.
For our Information and Technology Services department in Tübingen, permanent and starting as soon as possible, a
IT Onsite Support Engineer (f/m/d) (Full-time)
DKMS is a non-profit organization that actively tackles challenges. Our employees are highly qualified and motivated. We look forward to you joining us and to your online application!
YOUR RESPONSIBILITIES
- Monitoring the system status of workstations and IT components close to workstations (e.g., printers or conference rooms) at all locations, and resolving occurring errors and disruptions on-site or via remote maintenance
- Processing disruptions and service requests, and escalating to downstream support units or service partners as needed
- Procurement, setup, documentation, management, and disposal of IT equipment
- Software-based installation of operating systems and software packages on end devices
- Provision of (mobile) end devices and creation and updating of documentation
- Administration and troubleshooting of Active Directory, Microsoft Exchange, Windows Print Server, Citrix, and our Cisco telecommunication solutions
OUR REQUIREMENTS
- Completed, relevant vocational training or a comparable qualification
- Several years of professional experience in technical customer service or IT support
- Broad expertise in hardware, network technologies, operating systems, and applications
- Strong customer-oriented approach and target group-oriented communication skills
- High sense of responsibility, hands-on mentality, and friendly demeanor
- Team player, flexible, and organized
- Fluent German and very good English skills
- Intercultural experience is an advantage
WHAT WE OFFER
- A meaningful job that enables people to have a second chance at life
- An appreciative corporate culture and a collegial working atmosphere
- Flexible working hours model with the option for partial remote work
- An attractive compensation model including additional benefits such as capital-forming savings (vermögenswirksame Leistungen) and company pension plan
- 30 vacation days per year plus special leave for personal events
- Sabbatical offer
- Comprehensive training and development opportunities
- Complimentary fruit, water, coffee, and tea
- Diverse and interesting offers for corporate health management (e.g., Jobrad bicycle leasing, health courses in cooperation with a major health insurance company, etc.)
- Employee discounts through Corporate Benefits
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