Brazil
SONDA
Diebold Nixdorf
Electronic Technician I - Fortaleza CE
RemoteBrazil
Fortaleza, Ceará, Brazil
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RESPONSIBILITIES
Performs the installation, debugging, and technical maintenance of hardware and software for products and components, primarily at the client's site. Executes scheduled inspections, cleaning, and other services, in addition to performing minor repairs on products within a defined service area. Inspects products to verify correct operation, troubleshoots identified issues, and/or escalates demands to higher levels according to established procedures. Schedules services, completes all necessary documentation, and interacts with clients to ensure satisfaction with service delivery and understanding of product operation.
- Acquires familiarity with the practices and procedures of a Field Service Technician.
- With guidance and/or in conjunction with more experienced technicians, performs some or all of the following activities: Incident Management: Uses diagnostic tools to troubleshoot problems through detailed analysis of hardware and software failures.
- Performs hardware repairs at the component level.
- Cleans and adjusts mechanical components.
- Configures and installs applicable software.
- Preventive Maintenance: Performs routine checks according to documented procedures.
- Replaces consumables as instructed.
- IMAC/R: Installs, moves, adds, changes, and removes hardware and software products.
- Customer Training: Instructs and trains customers on the use and operation of installed hardware and software.
- Participates in regular hardware and software training (hands-on/on-the-job, classroom, and web-based).
- Participates in the implementation of measures to achieve agreed-upon KPIs.
- Assists with special projects as assigned.
QUALIFICATIONS
Required Qualifications
- High school diploma or equivalent.
- Possess an active CFT (Conselho Federal de Técnicos Industriais) registration;
- Possess an active driver's license (CNH);
- Own a personal vehicle;
- Technical degree in electronics, electrical engineering, or related fields.
- Availability to work in the city of Fortaleza-CE and surrounding areas.
- Availability to work Monday to Saturday.
Why you should join Diebold Nixdorf?
Brilliant minds + technology and innovation + business transformation The people of Diebold Nixdorf are more than 23,000 talented and knowledgeable teammates in over 130 countries, leveraging future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, determination, urgency, willingness to change, and accountability.
- Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, gender identity, age, marital status, veteran status, or disability.
**To all recruitment agencies: Diebold Nixdorf does not accept unsolicited resumes from agencies. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees, or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes***.
We are a global company operating in multiple locations and entities. As we are interested in finding the best solution for our candidates, various legal entities may be applicable for a job offer. A list of our operating entities can be found here dieboldnixdorf.com/en-us/about-us/global-locations
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