Brazil
SONDA
DiDi Global
Internship in Operations (S&P)
Brazil
São Paulo, São Paulo, Brazil
SQL
Automatic translation. Check the original.
Company Overview
DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.
DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.
EEO Statement
For more information, please visit: didiglobal.com/news
#LI-Hybrid
We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.
We are committed to building inclusive and diverse teams.
At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.
Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.
We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.
I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on careers.didiglobal.com/terms
Team Overview
Our team acts as the strategic link between our solutions and the main ERPs for gas stations in the market. We work on the front lines fostering solid business partnerships, ensuring the fluidity of integrations, and driving continuous product evolution – now with a strong focus on innovations using Artificial Intelligence (AI). Our routine involves strong collaboration with the technical teams of these partners (software houses) for joint analysis of bugs, mapping of improvements, and enabling new requests.
As an intern, you will have a multifaceted and dynamic immersion: you will deeply understand the technical and business relationship with partner ERPs, helping to evolve our product ecosystem; at the same time, you will dive into the world of support and intelligence, exploring how AI tools can optimize analyses and generate insights that guide our management's strategic decisions. It's the ideal environment for those passionate about technology, with a collaborative profile, and who want to develop at the intersection of Data, Systems, Product Evolution, and new AI trends.
Role Responsibilities
- Working on the front lines with partners and users: Assisting in resolving daily doubts and errors related to ERP integrations, and mapping opportunities to apply AI (such as bots or intelligent triage) in optimizing this support.
- Validating improvements and co-creating solutions: Conducting system tests to validate new updates, as well as supporting joint bug analysis with partners.
- Mining and processing data with technological support: Extracting raw reports from databases and performing spreadsheet cleaning, using generative AI support to optimize the structuring and processing of this information.
- Developing predictive visual intelligence: Building and updating interactive Dashboards (KPIs) for management, testing AI features embedded in BI tools (such as Smart Narratives or Copilots) to generate faster analyses.
- Ensuring information quality: Performing maintenance and governance of critical records (customers, products, suppliers).
- Innovating with AI in practice: Actively researching and proposing the use of new Artificial Intelligence tools to automate manual routines, document processes, and accelerate team deliveries.
Role Qualifications
- Be regularly enrolled in a higher education program, with the possibility of completing between 1 and 2 years of internship.
- AI and Innovation Mindset: You are very curious about Artificial Intelligence, test tools (like ChatGPT, Gemini, Copilot) in your daily life, and want to learn how to apply prompt engineering to gain productivity and solve problems.
- Advanced Excel Proficiency: You have the agility to cross-reference and manipulate databases (VLOOKUP/XLOOKUP, Pivot Tables, logical formulas).
- Database Familiarity: You know the SQL language and can perform basic queries (SELECT, WHERE, JOIN) to extract information, with AI as an assistant to create and debug these queries being a plus.
- Interest in Data Visualization: You have basic knowledge or a strong desire to deepen your understanding of BI tools (Power BI, Tableau, or similar).
- Ecosystem and Systems View: You have basic knowledge of how ERPs work (especially those focused on retail/gas stations) and understand the importance of integrations and software partnerships.
- Translator Communication: You can explain technical terms, system flows, and data analyses simply and collaboratively, to both lay users and business partners.
- Investigative and Logical Profile: You don't give up at the first error; you enjoy investigating the root cause of integration failures or inconsistencies in reports.
- Proactive Mentality: You have a knack for identifying bottlenecks and proposing automation for processes that are currently very manual or repetitive.
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