Cyolo

Nov 8, 2026

Customer Success Engineer - Europe

Brazil

São José da Laje, Alagoas, Brazil

About the opportunity

We are looking for a Customer Success Engineer to serve as a trusted technical partner for our customers throughout their post-sale journey. This role combines customer success, technical expertise, troubleshooting, and product enablement to help customers successfully adopt our solutions, overcome technical challenges, achieve business outcomes, and realize long-term value from our products and services.

As a Customer Success Engineer at Cyolo, you will play a key role in ensuring our customers successfully deploy, adopt, and maximize the value of our solutions.

You will work closely with Customer Success Managers and cross-functional teams to understand customer goals, technical environments, and challenges, while providing hands-on technical guidance throughout the customer lifecycle.

The role combines proactive customer engagement with deep technical problem-solving. You will act as a trusted technical advisor, help resolve complex technical issues, support implementations and integrations, and provide recommendations that drive adoption and long-term customer success.

Cyolo secures every connection across critical infrastructure and operational technology (OT) with a full-stack Secure Connectivity Platform that unifies remote privileged access and zero trust microsegmentation. Purpose-built for the world’s most critical operations, Cyolo makes secure connectivity surprisingly simple.

Requirements

3+ years of experience in Customer Success Engineering, Solutions Engineering, Implementation, Technical Support, Support Engineering, Technical Consulting, or a related customer-facing technical role

Strong understanding of on-premises platforms, cloud technologies, APIs, IAM, operating systems, networking, and third-party software integrations

Strong troubleshooting skills and the ability to analyze complex technical issues and drive them toward resolution

Ability to explain technical concepts clearly and guide customers through practical next steps

Excellent communication, presentation, relationship-building, and stakeholder management skills

Experience working cross-functionally with Product, Engineering, Support, Sales, and Customer Success teams

Strong organizational skills with the ability to manage multiple customer priorities, technical tasks, and deadlines simultaneously

Ability to work independently, take ownership, and operate effectively in a fast-paced environment

Excellent written and verbal communication skills in English

Responsibilities

Serve as a trusted technical advisor and primary post-sale technical contact for customers

Partner closely with Customer Success Managers to understand customer goals, success criteria, workflows, and technical environments

Guide customers through onboarding, implementation, integration, configuration, and product adoption activities

Provide proactive technical recommendations and best practices to increase product usage, value realization, and customer maturity

Troubleshoot complex technical issues and coordinate with Support, Engineering, Product, and Customer Success teams to drive timely resolution

Translate customer technical feedback and recurring issues into actionable insights for Product and Engineering teams

Create and maintain technical success plans, solution documentation, implementation notes, and customer-facing technical guidance

Support renewal and expansion efforts by demonstrating product value, resolving adoption barriers, and increasing customer confidence

Deliver technical training, workshops, enablement sessions, and product demonstrations for customer stakeholders

Identify technical risks and adoption blockers and proactively work with customers to address them

Help customers optimize their use of Cyolo’s solutions and ensure they are achieving their desired business and security outcomes

Nice to Have

Experience supporting enterprise or strategic customers in a B2B technology environment

Familiarity with Linux and operating systems, security principles, identity management, databases, networking, observability, and cloud providers

Experience with cybersecurity products or working in a cybersecurity environment

Experience working with OT / IT environments or critical infrastructure

Experience with remote access, Zero Trust, or identity and access management solutions

Ability to identify adoption blockers, recommend solutions, and contribute to customer growth through technical discovery and value-based consultation

Experience working in a SaaS company or high-growth startup environment

Success Measures

High customer satisfaction and strong relationships with technical and business stakeholders

Successful onboarding and implementation of customers

Increased product adoption, usage, and customer value realization

Reduced technical blockers and faster resolution of complex customer issues

Strong renewal support through successful adoption, risk mitigation, and demonstrated product value

Clear internal visibility into customer needs, technical risks, recurring issues, and product feedback

Effective collaboration across Customer Success, Support, Product, and Engineering teams

Languages

Customer Success Engineer - Europe

About the opportunity

Requirements

Responsibilities

Nice to Have

Success Measures

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