Mexico
Concesionaria Vuela Compañía de Aviación S.A.P.I
CRH Talento de IT
L1 and L2 Support Engineer
Mexico
Xalapa, Veracruz, Mexico
Automatic translation. Check the original.
About the opportunity
ICT Systems Engineer
About the position
We are seeking an ICT Systems Engineer with experience in infrastructure, systems, network, and security administration to provide specialized technical support and ensure the stability, availability, and continuous improvement of the organization's technological services.
This position will be responsible for the administration and support of Microsoft environments, virtualization, corporate networks, and monitoring tools, as well as for resolving complex incidents and participating in infrastructure and technological transformation projects.
Location: Xalapa, Veracruz, Mexico
Region: North America Region
Employment Type: Full-time | Permanent Position
Salary: $30,000 gross monthly
Location
Xalapa, Veracruz.
Requirements
Advanced English
Academic Background
- Bachelor's degree or Engineering in Systems, Information Technology, Computer Science, or a related field.
Experience
- Minimum 3 to 5 years of experience in infrastructure administration, systems, or second-level support (L2).
- Experience working in corporate environments with multiple locations and users.
- Experience in support, administration, and resolution of technological infrastructure incidents.
Technical Knowledge
Microsoft Systems / Cloud
- Active Directory
- Microsoft Entra ID (Azure AD)
- Microsoft 365
- Citrix
Virtualization
- VMware
Networks and Security
- Aruba (Switching and Wireless)
- Fortinet / Fortigate
- VPN
Monitoring Tools
- NinjaOne
- Zabbix
- SolarWinds
- Similar RMM Tools
Competencies
- Analytical skills and problem-solving orientation.
- Ability to diagnose complex incidents in infrastructure and network environments.
- Ability to manage multiple priorities effectively.
- Excellent communication and teamwork skills.
- Proactivity, autonomy, and focus on continuous improvement.
- Ability to document processes and generate technical procedures.
Languages
- Advanced English indispensable (constant communication with international teams).
- Fluent Spanish.
Main Responsibilities
Infrastructure and Systems Administration
- Administer and maintain the corporate technological infrastructure in physical and virtual environments.
- Manage Active Directory, DNS, DHCP, and Group Policies (GPO).
- Administer Microsoft Entra ID (Azure AD), Microsoft 365, and associated services.
- Provide support and administration for Citrix platforms.
- Administer VMware virtual environments, ensuring availability and performance.
- Implement best practices for infrastructure, security, and operational continuity.
Networks and Security
- Administer and support the corporate network infrastructure.
- Configure and maintain firewalls, wireless networks, and VPN solutions.
- Monitor the performance, availability, and security of the technological infrastructure.
- Participate in initiatives to improve and strengthen information security.
Specialized Technical Support
- Act as an escalation point for complex technical incidents.
- Diagnose and resolve issues related to systems, infrastructure, networks, and corporate services.
- Utilize monitoring and remote administration tools for proactive incident detection and resolution.
- Maintain updated technical documentation and operational procedures.
Projects and Continuous Improvement
- Participate in infrastructure projects, technology migrations, and deployment of new solutions.
- Collaborate in the implementation of standards, best practices, and continuous improvement processes.
- Identify opportunities to optimize the efficiency, availability, and security of technological services.
Benefits and Perks
- Competitive gross monthly salary.
- Monthly grocery vouchers of $928 MXN.
- Life Insurance.
- Transportation allowance.
- Christmas bonus of 30 days.
- Vacation and vacation bonus according to law.
- Relocation support for out-of-town candidates: up to 1 month of temporary housing covered by the company while permanent housing is found.
- International training and development, including training opportunities in the United States when required.
- Participation in international projects and exposure to global-level enterprise technologies.
- Collaborative work environment and professional development opportunities.
More opportunities with one profile
Want to be considered for more roles without repeating the whole process? Create your profile and be found by companies using Nort.
Create my profile