Canada
Global Relay
Corner Collection
Director, Technology and Business Systems
Canada
Montreal, Quebec, Canada
Automatic translation. Check the original.
About the opportunity
Join Corner Collection, a prestigious collection of hotels, restaurants, and spas, where excellence and passion define every experience. Our iconic establishments, Hôtel Nelligan, distinguished as the best urban hotel in Canada by the prestigious Travel & Leisure – Best Awards, and Hôtel Place d’Armes, recently awarded a Michelin Key and a Travel & Leisure award, embody our values: community, passion, responsibility, and excellence. Join our team and help create bespoke moments for our guests.
Reporting to the General Manager, the Director, Technology and Business Systems plays a strategic role in the evolution of the technological environment at Corner Collection. They ensure the reliability, security, and performance of the systems supporting the operations of our hotels, restaurants, and corporate functions. Working closely with establishment management, corporate teams, and external partners, they define technological priorities, lead projects from conception to adoption, optimize business processes, and ensure the quality of daily support, all while contributing to operational efficiency and the organization's growth.
YOUR ROLE IS CRUCIAL
STRATEGY AND LEADERSHIP
- Define the technology roadmap. Establish an annual plan and multi-year priorities; recommend solutions to retain, integrate, simplify, automate, or replace based on their value, costs, and risks.
- Mobilize resources. Supervise and develop the internal resource dedicated to systems, coordinate specialized partners, and advance super-users, without unnecessarily multiplying tools or stakeholders.
- Act as an operations partner. Collaborate with general management and the Finance, Talent and Culture, and Sales and Marketing teams to prioritize needs, clarify responsibilities, and support change.
TECHNOLOGICAL INFRASTRUCTURE AND OPERATIONS
- Oversee IT infrastructure. Manage the design, implementation, operation, and evolution of cloud environments, local servers, networks, telecommunications, and computer equipment with specialized partners.
- Ensure performance and scalability. Define availability, capacity, and infrastructure performance standards to support multi-site operations, teams, and the growth of Corner Collection.
- Establish policies and standards. Define, document, and enforce IT policies, procedures, and standards, particularly for configurations, equipment, changes, and technical documentation.
SERVICE MANAGEMENT AND BUSINESS SYSTEMS
- Structure IT service management. Oversee support requests, incidents, changes, and recurring problems; define service levels, escalations, responsibilities, and coverage adapted to operating hours, clearly distributing responsibilities between internal resources and external partners.
- Govern applications and integrations. Supervise business systems, their configurations, and interconnections; ensure follow-up until resolution and maintain reliable documentation.
DATA GOVERNANCE AND RISK MANAGEMENT
- Strengthen data reliability. Map critical flows, define reference sources and responsibilities with management, secure interfaces, and reduce errors, inconsistencies, and duplicate entries. Departments remain responsible for the quality of data related to their activities.
- Drive technological risks. Identify, assess, and prioritize risks related to systems, vendors, access, and data; maintain a risk register, control measures, and corrective plans, with follow-up to management.
- Protect information and systems. Oversee identities, privileged access, vulnerabilities, and technical controls related to sensitive information and payments, with the relevant stakeholders.
- Ensure business continuity. Maintain and test backups, recovery plans, and incident response; document critical systems, dependencies, and recovery procedures to limit interruptions.
PROJECTS AND TRANSFORMATION
- Deliver technology projects. Lead implementations, migrations, and integrations, as well as needs related to renovations, openings, and acquisitions, from initial requirements to testing, training, and transfer to support.
- Assume delivery results. Remain responsible for technical operation, even when execution is entrusted to a vendor; define acceptance criteria with teams and measure actual adoption.
- Coordinate building technologies. Take charge of networks, Wi-Fi, telephony, TV platforms, and digital connections, in coordination with the Building management for installations and local interventions.
- Simplify and foster adoption. Work with teams to eliminate irritants, reduce manual tasks, and deploy automations or relevant uses of artificial intelligence, with measurable results.
BUDGETS AND PARTNERSHIPS
- Manage investments and vendors. Prepare budgets, track licenses, contracts, and service costs, evaluate partner performance, and recommend investments whose benefits can be verified.
WE NEED YOU IF
- Experience. Proven background in technology and business systems, ideally around ten years or equivalent experience, with responsibility for delivery and operations in a multi-site environment. Demonstrated experience in vendor management and leading technology projects.
- Good understanding of cloud and local infrastructure, networks, SaaS applications, integrations, data, cybersecurity, IT service management, and business continuity; ability to mobilize appropriate specialists.
- Leadership and business acumen. Ability to unite teams and vendors, make pragmatic decisions, and lead changes through to actual adoption.
- Experience in hospitality, restaurant, retail, or other service environments; familiarity with PMS, POS, CRM, payments, automation, or AI.
- Bilingualism in French and English, with a very good understanding of technical English, for the
WHAT WE OFFER YOU
- The unique opportunity to work within one of the most renowned hotel groups in Montreal, recognized locally and internationally.
- A trendy and high-end environment, just steps from a metro station, in the heart of Old Montreal.
- Competitive compensation, accompanied by a bonus program aimed at recognizing performance and the achievement of objectives.
- A group RRSP with an employer contribution, as well as group insurance.
- An environment where work-life balance is encouraged.
- Discounted meals at our establishments.
- Numerous opportunities to progress and reach your full potential. As we are expanding, we want passionate and motivated people to grow with us.
- Access to a recognition program, festive events, and activities that foster team spirit. #CC1
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