United States
HEARTLAND BUSINESS SYSTEMS LLC
Cook County
Assistant CAD Administrator / Administrative Analyst III
United States
Chicago, Illinois, United States
SQL
EEO Statement
Cook County Sheriff
Job Code: 7136
Salary Grade: 21
Department: Sheriff’s Police
Bargaining Unit: SEIU Local 73
Position Details: Civilian (non-sworn) / non-merit ranked / internal & external candidates
FLSA Status: Non-Exempt
Probation Period: 180 Days
Designation – SEAM EE: Not Applicable
The duties listed are not set forth for purposes of limiting the assignment of work. They are not to be construed as a complete list of the many duties normally to be performed under a job title or those to be performed temporarily outside an employee’s normal line of work.
**Article EE, Civilian Selection Process, of the Sheriff’s Employment Action Manual (SEAM), applies to this employment process and can be found at the following link: cookcountysheriffil.gov/wp-content/uploads/2025/11/SEAM-Article-EE-Civilian-Selection-Process-updated-11-15-25.pdf
Please note that there are no remote job opportunities, all positions are located onsite.
All Cook County Sheriff’s Office employees must apply on the internal employment page to be considered; the application may be accessed via the SheriffNet site on the Human Resource page.
*Note: All Internal Applicants are subject to Cook County Promotional salary rules if selected.
I Certify that no Political Reasons or Factors were considered in any decision I made or action I took related to this Employment Action. Further, I do not know of or have any reason to believe that anyone else considered or took action based on Political Reasons or Factors with respect to this Employment Action.
The Cook County Sheriff’s Office is an equal opportunity employer and prohibits all unlawful discrimination in its hiring and promotional process. The Cook County Sheriff’s Office employment decisions will not be based on race, color, ancestry, religion, national origin, age, gender identity, sexual orientation, family or parental status, disability, genetic information, or any other basis prohibited by applicable law.
Drug and Alcohol-Free Workplace
It is the policy of the Cook County Sheriff’s Office to provide a drug- and alcohol-free workplace for all members.
It is imperative that all Sheriff’s Office members are capable of devoting constant and uninterrupted attention to the performance of all assigned duties without risk to safety and security for themselves, other members, or the public. To ensure the goals of this policy are met, all Sheriff’s Office members shall be subject to drug and alcohol testing, whether mandatory, random, or based on reasonable suspicion.
*Must be legally authorized to work in the United States. *
This position requires successful completion of post-offer tests, which may include a background check, drug screen and/or medical examination. Falsification of any information in the application process will result in disqualification and ineligible for appointment to, or employment in, a position in the County service for a period of five years. For current Cook County Sheriff’s employees, such falsification may result in discipline, up to and including termination, and ineligible for appointment to or employment in a position in the County service for a period of five years. See Cook County Code of Ordinances, Article II, Sections 44-54 Unlawful Practices Relating to Employees and Employment - Penalty, 44-56 Political Discrimination; Cook County Employment Plan, Section V.N. Pre-Interview License and Certification Verification; Supplemental Policy No. 2014-2.13 Ineligible for Rehire List; and Cook County Personnel Rules 3.3(b) (7) (8) (18).
Sheriff’s Employment Action Manual (SEAM)
The Cook County Sheriff’s Office hiring process is governed by the Sheriff’s Employment Action Manual (SEAM) which prohibits employment actions from being influenced by any Political Reasons or Factors for Non-Exempt Positions. Cook County Sheriff’s officials and employees who become aware of or receive a complaint that involves an allegation of Political Reasons or Factors being considered in the hiring process of Non-Exempt positions are obligated to refer the complaint to the Cook County Sheriff’s Director of Compliance. If the Cook County Sheriff’s Director of Compliance sustains allegations of Political Reasons or Factors being considered, the Cook County Sheriff’s Office will disqualify the Applicant or Candidate from consideration for employment and disciplinary action will be imposed on any involved Cook County employees, if applicable.”
The advertisement of this position by any individual does not constitute an offer or promise of employment, promotion, or any other employment action and shall not influence the Cook County Sheriff’s Office hiring decision.
Characteristics of the Position
Job Title: Assistant CAD Administrator / Administrative Analyst III
General Overview
The Assistant CAD Administrator’s primary responsibility is to assist in managing the operation of the Computer Aided Dispatch (CAD) and E911 systems and related data processing hardware and software supporting the Cook County Sheriff’s Police/Cook County ETSB Emergency Communication Center and its member departments; provides 24-hour technical support of CAD system and related applications; monitors and coordinates CAD and data processing activities to ensure that the operational integrity, availability and performance level objectives of these systems are met; coordinates with staff and consultants to maintain and administer the CAD and E911 systems and related support databases; oversees and monitors the operational performance of CAD and E911 systems and associated communications network and implements procedures to maintain optimum operational efficiency; reviews CAD and data processing feasibility studies and detailed specifications prepared by staff and consultants and prepares recommendations; creates reports using SQL to query MS SQL Server databases based on the needs of the ETSB and Cook County Sheriff’s Police Department; assists in the administration of the E911 Phone System and Geographic Location file mapping system; performs related duties, as required.
Key Responsibilities and Duties
- Provides first line technical support via remote control software or onsite presence to Cook County Sheriff’s Police Department, contract dispatch agencies and ETSB E911 personnel.
- Assists in planning CAD System goals and project activities by assessing time and cost requirements of scheduled project’s hardware and software and available staffing resources.
- Keeps management informed of all CAD/E911 related projects.
- Meets with users to review current system of operational procedures and user specific information needs; consults with users throughout project development and implementation processes to assure development efforts satisfies user needs.
- Prepares bid specifications for computer hardware and software and recommends bid selections.
- Provides technical assistance and problem resolution in operational matters.
- Communicates technical concepts and procedures to non-technical users.
- Trains and educates end users and system administrators.
- Responsible for twenty-four (24) hour, on-call availability to assist with troubleshooting system problems.
- Reviews and maintains documentation and assures it is complete, acceptable and in accordance with agency policies and standards.
- Identifies reoccurring and potential operational problems; recommends procedures and controls for prevention and investigates alternative methods to expedite problem resolution.
- Recognizes and identifies potential areas where existing policies and procedures require change, or where new ones need to be developed, especially regarding future expansion of the system.
- Maintains all equipment utilizing industry and county standards and procedures.
- Maintains proper backup procedures of CAD, E911 phone system, mapping data bases and related computer systems.
- Tracks the acquisition of new hardware, software, supplies and maintenance; maintains needed documentation for managing information systems activity.
- Works directly with the Cook County Network Control Center (NCC) relating to projects and issues on the County WAN.
- Assists in budget development, preparation and administration relative to the CAD, E911 phone system and mapping applications.
- Performs related work, as required.
Knowledge, Skills and Abilities
- Ability to establish and maintain effective working relationships with department personnel, other police and fire departments and Information Technology contractors and vendors.
- Knowledge in the areas of Windows, local area/wide area networks, Ethernet topology, TCP/IP protocols, SQL Server databases and in PC hardware systems and peripheral equipment.
- Considerable knowledge of application programming languages and programming policies and procedures.
- Considerable knowledge of limitations, capabilities and uses of computer and peripheral equipment.
- Ability to install, configure, upgrade, troubleshoot and repair applicable software, hardware and peripherals.
- Knowledge of database design and file structure.
- Possess skill in restoring files and correcting systems errors.
- Ability to travel to work assignments by providing own means of transportation.
- Ability and willingness to participate in development and training programs to upgrade skills and knowledge.
- Ability to work independently or as part of a team.
- Ability to actively listen to others for an understanding of their needs and situation; must be able to assertively control a conversation in order to quickly and accurately gather pertinent information and be able to communicate this information professionally and precisely to the proper recipient.
- Ability to read and understand correspondence, memoranda, directives and General Orders; ability to speak and write English clearly.
- Possess stability, loyalty and commitment to the organization with the willingness to take the initiative, be dependable and demonstrate maturity and self-confidence.
- Ability to represent the organization to other agencies with a courteous, helpful, accurate and business-like attitude in all telephone, computer and personal contact.
- Ability to act in a decisive manner, using good judgment; able to assess problems and situations and to anticipate needs and evaluate alternatives.
- Ability to handle emergency and stressful situations, to avoid over reaction and to maintain flexibility in adjusting to situations and procedures.
- Ability to support and carry out directives.
- Knowledge of appropriate resources and the willingness to initiate and utilize available resources, including a thorough knowledge of the area and its characteristics.
- Ability to produce quality work that displays thoroughness and accuracy; able to detect and correct personal errors and to perform multiple tasks simultaneously.
- Knowledge of workloads and work criteria, with the ability to coordinate heavy workloads, maintain organization, utilize work time properly and productively and demonstrate a strong work ethic and commitment to duty.
- Possess knowledge of equipment limitations and alternatives.
- Ability to quickly learn new information and initiate improvements in technical and procedural areas.
- Ability to read and discern visual images and to hear and understand sound sources, from or on a variety of media.
- Ability to physically walk, bend, move and lift a minimum of twenty-five (25) pounds as required within the Communications Center.
- Ability to type accurately on a computer keyboard.
Minimum Qualifications
- Possession of a High School Diploma or General Education Development (G.E.D.) test certificate.
- Possession of a valid driver’s license and proof of vehicle insurance, with the ability to operate a motor vehicle.
- Professional work experience in one of the following: technical support, networking or systems management, obtained within the last two (2) years.
- Ability to physically walk, bend, move and lift a minimum of twenty-five (25) pounds as required within the Communications Center.
- Required to be capable of working any shift assigned, including days, afternoons or midnights; must be capable of working Holidays and weekends; must be capable of working mandatory overtime as required and available for 24-hour on-call coverage.
Preferred Qualifications
- Enrollment in a Computer Science or closely related discipline at an accredited college or university.
- Possession of a bachelor’s or higher degree, from an accredited college or university, in Computer Science or a closely related discipline.
- One (1) or more years of full time, professional work experience with Motorola P1 Computer Aided Dispatch, obtained within the last two (2) years.
Benefits
- Health Insurance Program – Health insurance coverage includes medical, dental and vision care and is available for an employee and his/her eligible dependents.
- Holidays – Thirteen (13) Holidays are granted in each Fiscal Year. Employees who are active at the beginning of the fiscal year (December 1st) also qualify for a floating holiday.
- Sick Leave – Granted sick leave is earned and accrued at the rate of one (1) day for each month of service and may be accumulated up to one hundred and seventy-five (175) working days.
- Vacation Leave – Granted Vacation leave is earned and accrued, with employees having the opportunity to accrue fifteen (15) days within the Fiscal Year; Vacation leave accruals increase based on an employee’s anniversary date of employment.
- Life Insurance – Basic term life insurance, equal to one (1) time the employee’s annual salary, is offered to every employee at no cost and the employee may elect to purchase supplemental coverage.
- Pension Plan – Employees contribute into the Cook County Pension Fund and earn a prescribed percentage for each year of service; employees may be eligible for an annual annuity after ten (10) years of service and upon reaching a certain age based on when the employee started employment.
- Deferred Compensation Program – Employees may elect to enroll in a deferred compensation plan, a tax deferred plan which may be used as a supplemental retirement option.
The 2026 Cook County Employee Benefits Overview can be viewed at: cookcountyil.gov/sites/g/files/ywwepo161/files/documents/2025-09/OE26.Employee Benefits Overview (EBO)_County.pdf
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