United States
Resource Label Group
Concentra
Addison, Texas, United States
Concentra is recognized as the nation’s leading occupational health care company.
With more than 40 years of experience, Concentra is dedicated to our mission to improve the health of America’s workforce, one patient at a time. With a wide range of services and proactive approaches to care, Concentra colleagues provide exceptional service to employers and exceptional care to theiremployees.
The Support Specialist I answers calls, chats, self-service tickets, and emails from Concentra colleagues to provide first level assessment, support, and resolution of hardware, software, and workflow issues with quality customer service to our colleagues. Requires an experienced and knowledgeable Information Technology professional with experience in troubleshooting, installing, supporting, and maintaining hardware, software, access, and workflow issues. When unable to resolve during the initial contact, documents issues to be transitioned to the next tier of support with escalation as appropriate. Utilize excellent customer service skills to exceed end user expectations. Demonstrate ability and willingness to work a varying shift schedule including overnight shifts, weekends, and holidays as needed in support of our 24x7x365 Solution Center.
Hybrid eligibility is based on performance and tenure.
Must be onsite throughout training and at minimum first 6 months post training until metrics and performance have been validated as meeting expected standards.
If permitted to work from home, expectation is to have a quiet, private workspace with high-speed internet. When unable to work from home, the expectation is to come to the office or secure an alternate work location.
If at any time performance declines, business needs change, or if directed by Concentra leadership, return to office conditions may apply.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation, if required.
*This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management*
Concentra is an equal opportunity employer that prohibits discrimination, and will make decisions regarding employment opportunities, including hiring, promotion and advancement, without regard to the following characteristics: race, color, national origin, religious beliefs, sex (including pregnancy), age, disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other basis protected by federal, state or local fair employment practice laws.
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