United States
HEARTLAND BUSINESS SYSTEMS LLC
CompQsoft, Inc.
VTC Bridge Scheduler
United States
Alexandria, Virginia, United States
Description
VTC Bridge Scheduler:
A Video Teleconferencing (VTC) Technician installs, maintains, and troubleshoots audio-visual and conferencing systems. They ensure seamless virtual communication by managing hardware like CODECs, cameras, and microphones, supporting virtual meetings, and resolving technical issues for end-users.
Key Responsibilities
- System Operations: Set up, configure, and operate VTC endpoints, audio mixers, video matrix switches, and flat-panel displays.
- User Support: Provide Tier 2+ technical support, resolve trouble tickets, and offer concierge-level training to end-users and VIP staff.
- Maintenance & Troubleshooting: Conduct routine system checks, firmware updates, and preventative maintenance to ensure optimal audio/video quality.
- Network Integration: Troubleshoot inter-device connections, network infrastructure (e.g., VLANs, IP settings), and protocols such as SIP or H.323.
- Asset & Scheduling Management: Manage conference room reservations, maintain equipment inventories, and document resolution
Job Responsibilities
- Schedules VTC sessions in VTC bridges, as well as debugging the interoperation of VTC bridges and end points
- Connects and monitors VTC meetings for all customers supported by Joint Service Provider (JSP)
- Bridge liaison between customer and far end COCOMs
- Supports NIPRNet, SIPRNet, Allied Secret and JWICS VTCs
- Installs, configures, and maintains VTC endpoints
- Installs and configures VTC applications, system software and upgrades
- Troubleshooting and repairing hardware and network connectivity issues
- Removes old equipment and performs data migration to new machines
Requirements
Qualifications
- Education: A high school diploma
- Experience: 3+ years of relevant experience in A/V or VTC operations.
- Technical Skills: Familiarity with conferencing platforms (Cisco or GVS preferred).
- Physical Demands: Ability to sit for long periods of time.
- Clearance (For Defense/Gov Roles): Minimum Secret clearance
CompQsoft provides equal opportunity in all aspects of employment and in the working environment to all employees and applicants. CompQsoft does not take any non-merit factors like race, color, religion, sex (gender), mental/physical disability, and age into account for purposes of recruitment, hiring and development
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