Senior Business Analyst, NA Contact Center

Chubb NA Contact Center Shared Services supports insurance operations across Chubb’s North American business divisions, with a focus on delivering exceptional customer experiences, operational efficiency, and innovative technology solutions.

The team partners with Engineering, Technology, and Business stakeholders to define, design, and implement strategic contact center technology solutions and operational improvements.

As a Senior Business Analyst, you will serve as a contact center subject matter expert and trusted business consultant, partnering with stakeholders to understand business needs, identify opportunities for improvement, and deliver effective technology solutions. This role requires strong analytical, problem-solving, and communication skills, along with the ability to independently manage multiple initiatives from discovery through implementation.

Skills Required

Preferred Qualifications

]. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.