IT & Salesforce Systems Administrator

You'll own the technology experience for every Cardiff employee and help keep our Salesforce environment secure, accurate, and easy to use. IT operations come first: getting people set up, keeping devices and access in order, and making sure the tools our teams rely on just work.

Alongside IT, you'll handle day-to-day Salesforce administration: users, permissions, data quality, reports, and simple automation. You'll work closely with our senior Salesforce Administrator, Engineering, and teams across Sales, RevOps, Underwriting, Marketing, and People.

This is an administrator role, not a developer role. It suits someone early in their career who likes owning a queue, solving problems end to end, and growing their skills in a fast-moving, regulated environment.

Who You Are

You like organized systems, clean data, documented processes, and users who know where to go for help. You communicate proactively: if something is blocked, you say so before anyone asks.

You understand the problem before building a fix, and you know when to escalate. No task is beneath you, whether it's a broken permission, duplicate records, or a new hire who needs a laptop by Monday.

Employee IT & Devices

A new employee should arrive on day one with everything they need to work.

IT Support & Access Security

Salesforce Administration

Data Quality

Teams should be able to trust what they see in Salesforce.

Testing & Change Management

Documentation

Knowledge shouldn't live only in someone's head. You'll document:

How We Think About Automation & AI

We keep systems simple and maintainable. Not every problem needs another Flow, managed package, or custom build, and Engineering handles work that belongs outside Salesforce.

We'd like you to use AI tools such as ChatGPT, Claude, or Copilot to make routine work faster: drafting documentation, troubleshooting, summarizing requests, cleaning data, writing queries, creating test plans, and organizing repetitive tasks. You don't need to be an AI engineer, just curious and resourceful.

First 30 days

First 60 days

First 90 days

This Role May Not Be a Fit If You

• $32/hour, 40-hours/week

• Medical, dental, and vision coverage

• 401(k) plan

• Flexible PTO and observed holidays

• Remote-first, with support for your home-office setup