Brazil
Orange Business
Capgemini
Support Analyst
Brazil
Barueri, São Paulo, Brazil
AWS
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About the opportunity
Are you passionate about technology, innovation, and want to be part of an inclusive, collaborative, and constantly evolving environment? Then this opportunity is for you!
At Capgemini, we value work-life balance. Therefore, we offer flexible and hybrid work models, depending on project needs. Our goal is to provide the best experience for you, respecting your lifestyle and promoting well-being.
We are looking for a Support Analyst to join our team.
Diversity, Inclusion, and Belonging
At Capgemini, you can be who you are. We value diversity in all its forms and promote an inclusive environment through committees such as:
- Women@Capgemini – Female empowerment and gender equality.
- Capgemini Black – Representation and appreciation of Black culture.
- LGBTQIA+@Capgemini, Capgemini Accessibility, among others.
Our commitment is ongoing: we are recognized by GPTW, Bloomberg Gender Equality Index, EDGE, and Ethisphere as one of the most ethical and inclusive companies in the world. Our vacancies are for everyone, regardless of color, ethnicity, religion, age, gender identity, sexual orientation, or disability.
Make It Real
At Capgemini, we unleash human energy through technology to build a more inclusive, sustainable, and innovative future. If you share these values, come transform the world with us!
Responsibilities
- Use Espaider to track processes, litigation, and financial billing, while using netLex to draft, negotiate, and approve contracts.
- Administer and audit both legal systems.
- Monitor process progress, update KPIs, and control vendor billing.
- Map and automate contractual workflows in netLex.
- Register contracts, calculate procedural deadlines, and manage documents.
Implementation and Support Functions
The functions directly related to the netLex platform focus on technical customer success and system implementation.
- Provide Tier-2 (Tier-2) technical support and resolve system incidents.
- Manage software integrations connecting the platform to other corporate systems (e.g., ERPs).
- Manage and document technical processes, as well as create internal and external knowledge bases.
Requirements
- Degree in Computer Science, Information Systems, or related fields; or in Law or Administration, with proven experience using complex legal operations platforms.
- Previous experience in technical support (Help Desk).
- Knowledge of Windows and Linux environments.
Development and Benefits
Here, you are the protagonist of your career! We offer:
- Structured career plan and personalized learning paths.
- Corporate University, with access to Harvard, Udemy.
- Official certifications with partners like SAP, AWS, Microsoft, Salesforce.
- Languages with EF Education First (English, Spanish, French, and German).
Complete well-being
- Medical and dental assistance.
- Wellhub and Equilibrium (physical and mental health).
- Private pension plan and life insurance.
- Family Care Program: extended maternity and paternity leave, fertility support, personalized health and well-being guidance.
- Meal voucher, benefits club, and much more!
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